General Manager

Job Responsibilities:

Plans, directs, or coordinates all aspects of the hotel property including staffing, operations, and customer satisfaction. Oversees property maintenance and appearances. Monitors all operating costs, budgets, and forecasts. Familiar with a variety of hospitality concepts, practices, and procedures. Relies on experience and judgement to plan and accomplish goals. Performs a variety of tasks. Leads the work of others.

Essential Functions

• Responsible for recruiting, hiring, and training quality staff.
• Responsible for timely submission of all new hire paperwork, drug testing, and completion of I-9s.
• Approves time and attendance records, assuring employees are clocking in and out properly. Ensures employees acknowledge / approve that all hours worked have been recorded.
• Reviews and approves property payroll daily. Ensures timely submission of approved timecards to payroll on a bi-weekly basis.
• Provide leadership to the team with ongoing training and coaching; lead by example.
• Conducts performance reviews for team members and follows progressive disciplinary process to correct team member performance deficiencies.
• Manages the hotel in accordance with the business plan and budget.
• Develops, administers, and reviews property revenue and expense budgets each day.
• Authorizes direct bill accounts and monitors the administration of Accounts Receivable. Maintains AWR to target by controlling discounts and assures guest payments are made on time.
• Develops and maintains rapport with competitive properties, City Convention and Visitors Bureau, Chamber of Commerce, lead sources, clients, etc. Responsible for knowing area attractions and services in order to accommodate guests? needs.
• Maintains hotel operations consistent with Brand Standards. Inspects rooms daily to assure all rooms are guest ready.
• Participate in the sales efforts by knowing key accounts, meeting with potential and current clients, and actively selling rooms.
• Completes the daily audit, makes deposits, reviews and approves transmittals and other front office paperwork and reports.
• Responsible for knowing property emergency procedures. OSHA Workplace Standards, and ensures all team members are trained to act in a safe manner at all times and what to do in the event of an emergency or accident at the property.
• Ensures a viable key control program is in place.
• Reviews daily front office procedures and assures proper transmission of all necessary information to the J&P corporate office.
• Understands the government regulations affecting hotel?s operations, ensuring hotel is operating in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
• Creates an operating environment that assures consistent guest satisfaction, meets with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.
• Authorizes direct bill accounts and monitors the administration of Accounts Receivable.
• Follows appropriate cash control procedures and ensures team members follow appropriate cash control procedures, including making daily bank deposits.

Essential functions are not all inclusive; other duties may be assigned.

Competencies:

Action Oriented ? Demonstrates a commitment to effective job performance by taking action on one?s own and following through to get the job done. Effectively manages multiple priorities with a results-oriented sense of urgency.

Business Acumen ? Has a solid understanding of the hotel industry and keeps abreast of best practices and trends. Understand the mission, structure, and functions of the organization and the potential impact of own performance on the success of the business.

Conflict Management ? Successfully mediates conflict between individuals and groups; can hammer out tough agreements and settle disputes equitably; can find common ground and obtain cooperation with minimum noise.

Decision Making ? Generating, evaluating, and implementing solutions to problems. Able to balance the ?ideal world? with the ?real world? and make sound decisions considering the best interest of the organization.

Interpersonal Skills ? Displays the skills to work effectively with others.

Professionalism ? Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.