What are the responsibilities and job description for the Service Dispatcher position at J's HVAC Unlimited?
Service Dispatcher
Are you a fun, upbeat, and perky person even BEFORE you have your daily intake of coffee?
Are you a hard-working, dedicated, and knowledgeable person that's ready to join an amazing team and grow within a company?
Yes, you say?! Excellent! Then let me tell you about our company, Jay's Heating, Air & Plumbing, and what we're looking for...
Aside from our exceptional 5-star service commitment, one of the biggest elements that make Jay's stand out is that we have an awesome company culture. We are a growing company and looking to add exceptional customer service representatives to help us achieve profitable revenue while naturally exemplifying our core values of Always Doing the Right Thing, Always Growing, Can-Do Attitude, Be Kind, and Deliver Wow Customer Service!
If you are a motivated people person and are obsessed with delivering superior service, then keep reading!
What We Offer
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Core Values:
- Always Do the Right Thing
- Always Growing
- Can-Do Attitude
- Be Kind - The Golden Rule
- Deliver WOW customer service
- Stability: Family Oriented and family-owned business since 2005. Jay's is one of the largest & most established Home Services business in the surrounding areas and we're just getting started!
- Engaged: Positive, team-focused work environment with great employee engagement
- Always Growing: Ongoing Professional & Personal Development Training Opportunities
- Fun & Focused! We work hard and play hard - we're a fun team of rock-stars with can-do attitudes who are driven, focused, and have a strong work ethic
- Community Focus: Established brand with a great reputation - We are dedicated to supporting our community, our veterans, and many local and global causes for the greater good
- Destination Employer: Established brand with a great reputation & a strong focus on our company culture
- Our Standard: We pride ourselves in providing a 5-star customer service experience and it shows with 750 Google reviews (industry average is 200); & over 350 5-star reviews on Facebook, (industry average is 30); & over 350 5-star reviews on Facebook; & over 3,000 5-star reviews on all review platforms.
Hours: Monday - Friday 8am - 5pm
Benefits: Company Paid Medical and Life for the full-time employee, Dental, and Vision for the full-time employee and their families, with other coverage that can be added, Paid holidays and paid time off, 401k w/ company match, Growth and advancement opportunities, Professional Development
What you will be doing: This individual will maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Maintain clear and concise communications with department managers, employees and company customers, including keeping customers apprised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Assist technicians with quoting repairs as needed. Ordering parts and receiving PO's. Staging parts as needed to technicians.
Our Ideal Candidate Will Have:
- 3 years experience in customer service contact centers
- Proven track record of being a phone EXPERT - effectively handling a large volume of inbound and outbound calls
- Strong Communication and People Skills
- Expert ability at converting incoming customer calls into booked service appointments
- Experience in offering membership-based services
- Expert ability to respond to customer requests and resolving issues while promoting the brand
- Proficiency in Microsoft Office & Web-Based Software Navigation
- Project management, scheduling or similar experience preferred
- Geographical knowledge of service area or map reading skills
- Focused attention to detail (they will have at least read this entire job posting!)
If you feel like this is the career path for you, then click APPLY to submit your resume an email will follow with the remaining steps.
