What are the responsibilities and job description for the Office Manager position at Jacaranda Smiles?
Description
Become a part of our team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction. We are seeking a team player to help the overall success and growth of our practice.
The Office Manager is responsible for:
Office Managers work in dentist offices to ensure the organization of administrative and HR-related tasks. They offer support to Dentists and delegate tasks among the reception staff. Their job is to oversee the front desk, interact with patients, answer questions about billing and insurance and schedule appointments so that Dentists and Dental Hygienists can focus on their patients. The Office Manager will also oversee employee payroll, establishing a pay period schedule and deciding whether to provide automated or paper checks to employees.
Leadership Skills: This involves coordinating daily procedures and handling any staff or patient issues that may arise. They may need conflict management, communication and motivation skills to ensure that an office runs smoothly.
Knowledge of safety regulations and compliance standards: These professionals also need to make sure that a dental practice adheres to Occupational Safety and Health Administration compliance standards. They need to be up to date about this information and be confident enforcing it in the workplace as well.
Computer Skills: An Office Manager spends a considerable amount of time doing computer-related work, such as email correspondence, financial transactions and scheduling of appointments. Basic troubleshooting skills can also benefit these professionals.
Organizational Skills: As these professionals are responsible for keeping daily operations running smoothly, they need to be organized individuals. Filing patient records and handling other information is also vital.
Responsibilities:
- Management of all financial aspects of a practice
- Scheduling of client appointments
- Supervision and appointment of staff
- Implementing procedures and policies
- Recruiting, assisting in the onboarding process, payroll, time and attendance, time off request and all areas of HR including personnel files.
- Training current staff / New staff
- Disciplines Employees
- Communicates Job expectations and Job Performance
- Leads team to excellent customer service levels and enhances sales revenue growth.
- Prepares office budget and schedules expenditures
- Develops, maintains, and enhances systems for customer service and satisfaction.
- Communicate with all personnel to maintain office safety, legal compliance, effective operations, and to enhance office success and growth.
- Coordinate with IT department on all office equipment
- Ensure that all items are invoiced and paid on time
- Manage contract and price negotiations with office vendors, and service providers
- Address employees’ queries regarding office management issues
- Plan in-house or off-site activities
Benefits:
- 401K
- Paid Holidays
- Paid time off
- Medical Benefits
- Full Time / Exempt
Requirements
Skills & Qualifications:
- Leadership skills
- People management
- Business Management
- Decision making
- Highly organized
- Detailed oriented
- Dedicated to excellent customer service
- Teamwork
- Adaptability
- High tolerance for stress and comfort working in a fast-paced environment are key
- Excellent oral and written communication skills
- MS office, MS excel and MS outlook
- Office Management, preferably in dental
- 1-2 years of dental or medical office setting
- Bilingual
Education:
- High School diploma required / Associates degree preferred
- Management Certification a plus
Salary : $40,900 - $51,700
