What are the responsibilities and job description for the Operations Administrator position at JACK'd Carts?
Operations Administrator
WHO WE ARE
JACK’d Carts is a family owned and operated golf cart sales and service dealership in Saint Charles Mo. Since we were established in 2019 we have grown to be the preferred golf cart dealer for many customers in our surrounding area and nationwide for online sales.
JACK’d Carts is more than just a place selling golf carts and working on them
- We contribute to our local community
- We care about our people
- We are a family owned and operated and we treat our employees as family
- We value our customers and the service we provide
OUR CORE VALUES
- We hold Honesty and Integrity in the highest regard.
- We value our people and communities.
- We are customer focused.
- We do what it takes.
WHAT WE OFFER
- Competitive Compensation Plans with Bonus opportunities
- Paid Time Off and Holidays
- Health Insurance plan
- Investments in Training & Development
- Internal Promotion Opportunities
- Family and Team Oriented Environment
- Engaging and Challenging Assignments
- Drug free workplace
JOB DESCRIPTION
JACK’d Carts Operations Administrator is required to assist with all back office duties that facilitate sales and service functions. This role will help maintain and process documentation related to cart sales and warranty registrations. In addition the operations administrator will facilitate all web order tracking and shipping. This position will also assist with tracking inventory of parts and assisting with ordering parts under the supervision of the operations manager and in conjunction with the Service Manager. This position will process all warranty claims and receive products associated with the claims and track accordingly. This role will partner with the operations manager to help with scheduling pickups for service jobs and assist with planning delivery schedules. In addition this position will work with sales teams to process customer surveys and track referrals.
Essential Functions and Responsibilities :
- Work in conjunction with the sales team to ensure that all tasks needed to complete each sale are finalized in a timely manner
- Work in conjunction with the Operations Manager to provide detailed tracking of sales
- Process all warranty registration paperwork for cart sales
- Process all online sales and track all orders accordingly
- Facilitate shipping of all web orders
- Assist with tracking inventory of parts and place orders as needed
- Process customer warranty claims and track parts until completion
- Partner with Operations Manager and Shop Manger to plan deliveries and pickups
- Communicate with customers about deliveries and pickups
- Facilitate sending out customer surveys and track referrals
- Provide customer service to customers for web orders, scheduling, and warranty repair status via email and phone
- Assist with golf cart intake process for new orders
- Assist in tracking golf cart parts orders
- Other duties as assigned
BASIC REQUIREMENTS
- 1 year of office admin work preferred
- GED or high school diploma required
DESIRED SKILLS
- Positive Attitude, Ethics, and Values which support our company's core values, and a healthy, high performance culture
- Detailed oriented in all processes
- Excellent verbal, presentation, and written communication skills
- Highly motivated, strong team player that exhibits managerial courage and can effectively cope with change and shift gears comfortably
- High initiative
- Ability to effectively multi-task
- Effective decision-making, problem solving and analytical skills, and ability to develop creative solutions and process improvements
- Confident self-starter that drives for results under minimal supervision
- Relates well to all kinds of people inside and outside of the organization
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $18 - $22