What are the responsibilities and job description for the Player Services Supervisor position at JACK Main?
Essential Functions:
- Review staffing levels, customer flow and assign work areas to team members.
- Review and approve check-cashing transactions as required.
- Monitor Cash Machine cassette levels to determine Fill requirements.
- Review close out procedures by cashiers, ensure drawer balances and note all variances.
- Resolve equipment breakdowns or facility maintenance and notify the appropriate Department.
- Investigate and resolve guest complaints or concerns in accordance with standard procedures.
- Train new team members and update all employees on new procedures or policies.
- Assist the Racino Services Manager in performance of duties and assume full responsibility in their absence.
- Monitor Cage Cashiers activities on the front line, marker banker, in the specialty bank, in the main bank and redemption areas.
- Assist in the preparation and coordination of scheduling the Racino Cage Cashiers Team.
- Works specialty bank or front line upon request.
- Ensure team members are ready to provide great service.
- Help team achieve service goals.
- Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication.
- Establishes self as a highly credible leader with highest levels of integrity and always acts in the best interest of the property and the company.
- Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
- Ensures that team members clearly understand and are held accountable for their performance expectations.
- Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
- Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
- Demonstrates excellent communication skills in determining a vision, aligns and inspires the team to achieve the vision.
- Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
- Recommends and implements change to improve overall team member and guest satisfaction.
Knowledge, Skills & Abilities
- Excellent communication and organizational skills
- Must be able to type 30 - 35 word per minute with accuracy
- Previous computer skills preferred
- Must enjoy working with the public
- Display leadership ability
Education and Experience
- High School Diploma or GED equivalent required.
- A minimum of 1 year related experience required.
- A minimum of 1 year supervisory experience required.
Required Certification/License
- Must be able to obtain, and maintain an Ohio Lottery Commission Gaming License
- Must be able to obtain, and maintain an Ohio Casino Control Commission Sport Gaming License
- Must obtain a Notary Public Commission
