Restaurant Floor Manager

Do we share the same vision?

Hospitality focuses on the emotional aspect of the dining experience, ensuring that guests feel cared for from the moment they walk in to when their dining experience is finished with us. Service, however, entails the accurate and timely delivery of the appropriate dish to the designated individual.

Service involves precision and execution, whereas hospitality is derived from a genuine sense of care and concern for others.

At Jackson's Bistro, we believe that dining with us should make our patrons feel an atmosphere of kindness and appreciation, which in turn generates positive feelings for both the guest and our staff. This embodies the true essence of hospitality that we strive to provide.

We pride ourselves on providing exceptional culinary experiences and outstanding service without the formal atmosphere of white tablecloth establishments. Our restaurant is situated within walking distance of Amalie Arena, the convention center, and several large hotels, catering to both locals and visitors alike. We are passionate about creating memorable experiences for our loyal customers and ensuring they return time and time again.

Job Description:

We are seeking a dynamic and experienced Floor Manager to join our team. The Floor Manager will play a crucial role in overseeing the day-to-day operations of our dining room, ensuring that our guests receive the exceptional service and dining experience they have come to expect.

Responsibilities:

1. Manage and lead the team of servers, server assistants, and other guest-facing dining room attendants, providing guidance, coaching, and support.
2. Have a knowledge of our budgeted goals and maintain labor, comps, sales, and linen goals.
3. Ensure that all staff provide efficient, friendly, and professional service to our guests.
4. Conduct regular table visits to engage with guests, gather feedback, and address any concerns or issues that may arise.
5. Perform table audits to maintain the highest standards of cleanliness, presentation, and service.
6. Assist staff in resolving guest complaints and finding solutions to ensure their satisfaction.
7. Monitor and manage inventory of beer, wine, and liquor, and assist with the ordering of supplies as needed.
8. Collaborate with the kitchen and bar staff to ensure smooth communication and coordination between all departments.
9. Ensure compliance with all health, safety, and sanitation regulations.
10. Assist in staff hiring, training, and scheduling, as needed.
11. Continuously work to improve the overall guest experience and drive repeat business.

Qualifications:

1. Previous experience in a restaurant management role, preferably in an upscale casual dining setting
2. Strong leadership skills with the ability to motivate and manage a diverse team.
3. Excellent interpersonal and communication skills
4. Demonstrated ability to handle high-pressure situations in a fast-paced environment.
5. A deep understanding of restaurant operations, including food and beverage management, inventory control, and staff management.
6. A commitment to providing exceptional customer service and fostering a positive guest experience.
7. Availability to work a flexible schedule, including evenings, weekends, and holidays.

At Jacksons Bistro, we value our employees and offer a competitive compensation package, including health benefits and opportunities for growth within the company. If you are a highly motivated, service-oriented individual with a passion for hospitality, we would love to hear from you. Please submit your resume and cover letter for consideration.