What are the responsibilities and job description for the INSIDE SALES POSITION position at Jacobs Corp?
1. RECEIVE INBOUND PHONE CALLS FROM CUSTOMERS.
A. CUSTOMER CALLS TO PLACE ORDERS.
B. CUSTOMER RETURNING GOODS PREVIOUSLY SENT.
C. CUSTOMER CALLS TO REQUEST WARRANTY CONSIDERATION.
D. CUSTOMER CALLS TO CHECK ON SHIPMENTS AND DELIVERY OF EXISTING ORDERS.
E. CUSTOMER COMPLAINTS.
2. COORDINATE ORDERS
A. ORDER ENTRY OF CUSTOMER PLACED ORDERS INTO COMPUTER SYSTEM.
B. REVIEWING CUSTOMER FILE AND PREVIOUSLY PLACED ORDERS TO
VALIDATE NEW ORDERS.
C. VALIDATE SPECIFICATIONS OF ORDERS TO OUR MANUFACTURING
REQUIREMENTS.
3. RETURN GOODS AUTHORIZATIONS (RGA):
A. WRITE RETURN GOODS AUTHORIZATION FOR RETURNING PRODUCT
FROM THE FIELD.
B. THIS MAY INCLUDE: WARRANTY ITEMS, INCORRECT SHIPMENTS OR
RETURNS FOR CREDIT.
4. WARRANTY OF PRODUCTS:
A. GIVE INITIAL CONSIDERATION OF WARRANTY FROM CUSTOMER
INQUIRY OR COMPLAINT.
B. WRITE RGA PER ITEM #3.
C. DIRECT WARRANTY CONSIDERATION TO ENGINEERING DEPARTMENT
FOR ANALYSIS.
D. WARRANTY ANALYSIS WILL BE DIRECTED BACK TO SALES COORDINATOR FOR A NEW
ORDER OR REWORK ORDER FROM SALES DEPARTMENT.
5. COORDINATE SALES FROM OUT SALES PEOPLE:
A. INCLUDES ORDER ENTRY FROM ASSIGNED TERRITORY.
B. COORDINATE ORDERS AND QUOTATIONS FROM OUTSIDE SALES.
6. QUOTATIONS:
A. GATHER INFORMATION AND SPECIFICATIONS FROM PROSPECTIVE CUSTOMERS TO WRITE A QUOTATION.
B. GATHER THE INFORMATION AND PRICING NECESSARY TO FACILITATE
A PROPER AND ACCURATE QUOTATION.
7. OUTBOUND CALLS:
A. AS TIME ALLOWS, CALLS WILL BE MADE INTO ASSIGNED TERRITORY TO SOLICIT NEW CUSTOMERS.
B. RETURN CALLS TO CUSTOMER INQUIRIES.
C. CALLS TO SOLICIT FREIGHT QUOTATIONS. Join for great benefits, on-the-job training, and competitive wages.
Salary : $38,000 - $45,000
