Jalou - Casino Manager

General Summary of Job Duties

Under the direct supervision of the Regional Manager, assists with the operation, management and oversight of a video poker casino, retail convenience store, high volume diesel sales, gasoline sales and a full service restaurant. Manages budget controls, staffing, cash and inventory control, merchandising, customer service, and profitability. Assures adherence to company policies and procedures. Manages the casino and works with the General Manager to ensure maximum profit.

Essential Job Responsibilities and Duties

Exhibit strong communication skills

Coach and develop supervisors and associates

Exceptional customer service skills

Organizational skills

Workplace Safety

Effective leadership qualities

Responsible for the management of all non-gaming profit centers

Complete understanding of casino operations

Reliable and predictable attendance is primary function of your job.

Expected to work days, evenings, weekends and holidays (Thursday, Friday and Saturday night shifts are mandatory)

Analyze monthly profit/loss statement, vendor analysis and gaming and retail reports, and recommending action to improve the operation.

Establishes work schedule in accordance with policy and labor goals, manages overtime hours of Sales Associates and maintains accurate associate timesheets.

Ensures adherence to city, parish, state, and federal laws affecting the store’s operations.

Prepares and submits all paperwork and reports in a timely manner.

Orders merchandise on a timely basis, assuring that proper check-in procedures are followed, pricing is correct and inventory is stocked as required.

Adheres to all city, parish, and state ATC and Video Poker regulations.

Keeps up with all necessary permits and licenses for the location and maintains renewal in a timely manner.

Ensures that the casino vault is counted and balanced on a daily basis.

Assists with and makes recommendations to GM regarding hiring, disciplining, coaching, and terminating of hourly associates.

Ensures adherence to company policies and procedures.

Management and development of supervisors and associates through effective coaching and training.

Conducts at least one night- time competition survey every week or more often if necessary.

Responsible for controlling cash and all other inventory.

Enforces company policy with regard to casino drops and vault procedures.

Follows correct vendor check-in procedure as defined in the Operations Manual

Protects company assets at all times.

Ensures that facility is kept clean at all times with specific responsibility being assigned to maintenance personnel.

Assists the GM with any repair and maintenance (R&M) issues directly relating to the location.

Site responsibility when GM is out of property.

Performs all duties with minimal supervision, and may be required to work irregular hours, attend job-related meetings, transfer to other store locations, and other duties as assigned.

Must maintain all necessary licenses specific to the overall operation.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

Friendliness

Offer a warm greeting to everyone you encounter with a smile and eye contact.

Practice mutual respect by dealing honestly in all interactions.

Use genuine listening skills and offer sincere responses.

Promote positive interactions with both external and internal guests through sincere greeting and communications.

Be approachable, listen and lead by example.

Accountability

Be proactive and positive.

If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.

Support and practice the F.A.S.T. Track Principles from the executive level to the front-line staff level.

Acquire knowledge, training and education. Communicate it to all employees.

Service Excellence

Anticipate our guests’ needs before they ask.

Contribute ideas and solutions to improve customer service.

Escort our guests rather than point.

Take personal pride in the quality of your work.

Actively seek feedback from our guests concerning our service and atmosphere.

Teamwork

Share and explain information.

Great teams consist of great performers.

Create a culture of two-way communication with employees and guests.

Be courteous, kind and patient with each other.

Skills, Education and Other Requirements

One year certificate from college or technical school.

Basic computer skills and knowledge of Microsoft Office.

Demonstrate the ability to counsel and develop subordinates in a fair, equal, and favorable work environment.

Ability to perform basic math and calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, gross profit margins and analyze financial statements.

Ability to speak effectively before groups of customers or associates of the organization.