What are the responsibilities and job description for the Order Entry Associate position at Jahabow, LLC?
As a leading designer and fabricator of commercial grade retail display cases as well as millwork/décor. Associates work directly with leading retailers like Sam’s Club, Academy, Kohl’s, and Wal-Mart to create shopping experiences seen every day. Our company must foster a creative and self-motivated atmosphere to be relevant in today’s retail world and is looking for energetic and industrious people to help us build on our decades of success.
The Customer Service Associate is responsible for several duties at Jahabow, you will have daily contact with customers and Regional Sales Manager to ensure customer satisfaction, within assigned territory and Account Teams. This individual will also follow and adhere to all company policies and procedures
RESPONSIBILITIES
· Order processing
· Customer Imports
· Up-selling and providing real solutions to customer
· Generate daily, weekly and/or monthly reporting requirements for company and/or customer
· Daily review of production reports
· Filling out necessary paperwork and/or documentation to obtain freight quotes, freight claims, free freight approval, special invoicing requests, customer comments/issues, customer product quotes, RGA database, project request forms, and credit card forms, rush request.
· Backing up department when needed
· Shared responsibilities with RSM’s, ATL’s
· Point of contact for all customer communications
· Buy cycle funnel activities
· Forecasting
· A/R work
· Other duties as assigned
REQUIRED QUALIFICATIONS
- Associates degree required
- 1-3 years in customer service
REQUIRED SKILLS
- Proficient in Microsoft Word/Outlook/Excel/PowerPoint
- Strong presentation skills, impeccable follow up skills, team player with the ability to communicate with team members
Willing to overnight travel up to 5-10%.
Jahabow offers, health, dental and vision, term life, short/long term disability, 401k, accident, cancer care and hospital indemnity. Every employee is eligible for insurance on the first Monday of the following month.
Jahabow is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $25,668.45 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Owensville, MO 65066: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Excel: 1 year (Preferred)
Work Location: One location
