What are the responsibilities and job description for the Jr. Account Manager position at JAKROO?
As a member of the Customer Success Team, your role will be to act as a point of contact for the assigned consumer channels. You will actively nurture and generate prospects, focusing on customers within target markets and maintain good working relationships with existing clients. Working closely with the graphic design team, you will manage the customer experience from initial contact, through the design process and ordering. No design are skills necessary but being able to provide ‘creative’ feedback on occasion may be necessary. Relying on your dazzling personality, charm, and organizational skills, you will create amazing customer experiences and achieve high levels of admiration from your team members. You will be mentored by the senior team members and gain vast amounts of knowledge and experience positioning you to take on a greater role in the company.
Job Responsibilities:
- Follow up on all assigned leads to drive sales opportunities in a timely manner
- Maintain complete and accurate records of all project activity throughout the design & sales cycle in the Netsuite CRM platform.
- Process customer orders and payments as required.
- Provide administrative support to the Department Manager.
- Implement best of breed customer service protocols ensuring optimal customer experience.
Key Skills & Requirements:
- You are exceptional at creating superior customer experiences. You love working with people and solving problems.
- Detail oriented, responsible, able to multi-task with good time management skills.
- Positive and energetic phone skills, excellent listening skills, strong writing skills.
- Strong computer skills and familiar with Microsoft office.
- Familiarity with Adobe Illustrator & Photoshop desired but not mandatory.
- Familiarity with Netsuite CRM or similar Customer Management software platforms desired.
- Familiarity with the endurance sports market desired but not mandatory
Location: Corporate Headquarters in Pleasanton, California.
Status: Full-time
Salary: $36-40K, Medical, 401K, Paid Vacation, Great working environment