Operations/Office Support

Location: Berlin, CT

Title: Operations Support Associate / Office Admin

Location: Hybrid Office / Home

Hours: 9:00AM – 5:30PM

Our Company:

JAM Industries, Making the world sound better, one brand at a time! Do these words sound like music to your ears?

Since 1972, JAM Industries has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

A five-time Hartford Courant Top Workplace award winner, most recently in 2021, The Music People, a division of Exertis | Jam, is an established international business-to-business supplier of music-instrument accessories and pro-audio equipment to music retailers and sound contractors. A consistent Music Trades top-100 global supplier, we have over four decades of experience supporting musicians in 80 countries. Our employees and leadership contribute their knowledge and abilities to two brand divisions: On-Stage, designer, manufacturer, and supplier of more than 700 music-instrument stands and accessories, and TMP-Pro, distributor of over 200 pro-audio, video, lighting, and accessories brands.

Position Overview:

The Music People is looking for an Operations Support Associate/Office Admin who will be responsible for performing a high level of transactional type work and administrative support.

The ideal candidate will have a strong attention to detail and will provide administrative support to business operations by performing processing tasks such as order entry, mail management, calendar management, office inventory, event planning, coordinating appointments and all other necessary responsibilities.

Work Schedule:

• Work standard daily 8-hour work schedule with a ½ hour lunch.
• MWF: Berlin Office – Tue/Thu: Remote setup

Responsibilities:

• Creating orders from inbound PO’s and internal requests from sales or other departments
• Process, receive, and distribute incoming mail and materials including packages
• Mailing customer invoices and statements
• Manages company calendars (time off/PTO, tradeshow, etc.)
• Prepares agendas, notices, and meeting or conference materials
• Records proceedings at meeting or conferences as directed
• Maintains and orders necessary office supplies
• Assist with tradeshow and event coordination
• Coordinates and schedules building maintenance/repairs
• Orders office lunches for vendors, employees, visitors, etc.
• Coordinates employee status change checklist and follows up to ensure completion
• Perform other duties as assigned, supporting various departments as needed
• Maintain and update department documentation, processes and procedures

Skills:

• Well organized in the workspace and use of the computer
• Excellent time management skills
• Ability to manage multiple tasks and prioritize
• Strong interpersonal skills
• Ability to deal cooperatively with staff, contractors, and visitors
• Ability to demonstrate critical thinking and problem-solving skills
• Succinct and effective verbal and written communication
• Strong attention to detail
• Ability to take and transcribe minutes of meetings and correspondence
• Eager to learn and flexible to changes in a high-volume, fast-paced work environment
• Ability to grow within company and take on additional problem-solving responsibilities

Experience Level:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers, factories.
• Work effectively as a team contributor on all assignments.
• Support and coordinate work efforts with other employees, locations and leadership.

Ready to join our team? Here is why we are one big, happy JAMily…

• Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability.
• Wellness Incentive Program, and an Employee Assistance Program.
• 401K matching program.
• Work-life balance is key: Flextime, summer hours, paid vacation, personal time off.
• We value work life balance and offer a causal and fun environment.
• Lively social calendar… there’s always something for everyone!
• Generous employee discount on all our cool gear.
• On-going learning opportunities.
• Not to mention the opportunity to work in a highly talented, winning team!

Come JAM with us… we not only work hard but play just as hard. Want to take your career to the next level? Click here to view all our current openings! http://jamindustries.com/careers/

#JAMFAM