New Construction Warranty Supervisor

James Monroe Homes is a fast-growing, locally and family-owned, residential home building company based in Lexington, Kentucky. We are looking for an experienced, passionate, and highly organized individual interested in joining our team as a New Construction Warranty Supervisor.

Operating under Build with Confidence, James Monroe Homes values integrity, and quality of life. The understanding of how families want to live is ingrained into the design and quality of every home we build. We are committed to home-building excellence and to providing a superior customer service experience. We are looking for a New Construction Warranty Supervisor that shares the same values and is dedicated to quality and excellence.

The James Monroe Homes team is passionate about the company, their fellow team members, caring for customers, financial success and always striving for excellence. As a team member, you will draw upon your experience in the construction industry to follow through on James Monroe Homes company warranties and will offer fair, prompt, and courteous attention to address customer concerns.

Skills & Abilities:

• Strong ability to multitask in a fast-paced environment with deadlines.

• Follow-through with everything that is discussed and delegated.

• Strong ability to communicate complex issues clearly and thoroughly in person, on the phone, via text, and or email.

• Strong ability to solve problems and troubleshoot a myriad of tasks and issues at any given moment.

• Ability to handle and diffuse difficult situations with homeowners in a positive and professional manner.

• Proficient smartphone/computer skills and ability to formulate grammatically correct emails, work orders, Microsoft Office, etc.

• Basic knowledge of residential homebuilding/construction.

• Meet with homeowners to determine needed repairs and verify warranty claims.

• Supervise subcontractors on scheduled appointments and ensure proper completion of work.

• Ensure the protection of areas of the home being worked on as well as surrounding areas.

• Ensure area cleanliness prior to leaving each day.

• Participate in Customer Service follow-up with homeowners.

• Work with Production Management & other departments to resolve problems and coordinate activities.

• Complete all inspections and required documentation of all warranty requests.

• Maintain Service Database ensuring accurate records of all service requests.

• Perform quality control inspections prior to close to ensure delivery of completed quality homes.

Primary Responsibilities

• Schedule and perform final inspections of a customer’s new home warranty claims.

• Complete New Home Orientation and New Home Delivery prior to closing.

• Educate the homeowner on the operations of the home and warranty process and its limitations.

• Reply to incoming customer requests and provide prompt resolution of customer concerns.

• Review service issues related to production techniques and products, providing recommendations for improvement when appropriate.

• Provide status updates to the management team weekly.

• Supervise the warranty service work of sub-contractors at new home communities.

• Inspect subcontractor's work for quality and ensure it meets JMH standards.

• Interact daily with JMH employees, homeowners, subcontractors, etc. in a professional and polite manner.

• Effectively manage the daily scheduled warranty claims in an organized, efficient, and punctual manner.

• Conduct walkthroughs with homeowners and sub-contractors to determine warranty items and scope of work.

• Document inspections completed repairs, etc. with photos and detailed email updates.

• Provide status updates and document information pertaining to warranty claims, appointments, cancellations, rescheduling, etc. on a regular basis.

Qualifications

• 2 years of prior experience in construction

• Strong time management skills, organizational skills, customer relations experience, and multitasking.

• Must be punctual - starting work on time and arriving at scheduled appointments is expected and required.

• Must be willing to perform physical tasks when necessary. The ability to lift a minimum of 50 pounds, entering crawlspaces and attics, moving material, etc.

• Willingness to learn new things, be teachable, and grow with the company. We are looking to hire someone long-term with the opportunity for advancement in the company.

• Must be honest and trustworthy.

• Ability to perform repairs and punch-list items.

• Must have strong people skills and the ability to communicate clearly.

• Must be able to stick to strict policies and apply them uniformly.

• Must have a good attitude.

• Must have current Driver’s License and clean driving record.

• Must pass a criminal background check and drug test.

Compensation and Benefits

At James Monroe Homes, your desire to excel is matched by our commitment to your success and we’ll give you the tools and industry knowledge you need to be successful in your role. James Monroe Homes offers benefits among the best in the industry that reflect the strong commitment we have to all of our employees.

• Competitive Compensation

• Salaried Position

• HRA Health Insurance Plan Available

• 401(k)

• Quarterly Bonus(s)

• 401(k) Profit Sharing

• Paid Vacation and Holidays

• Company issued iPhone.

• Company issued iPad.

• Opportunities for advancement within the company.

• Company-sponsored events, socials, awards, etc.

We are an Equal Opportunity Employer.
Applicants must be legally entitled to work in the United States.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental Pay:

• Bonus pay

Experience:

• Construction Experience: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location:

• Multiple locations

Work Remotely:

• No

Work Location: Multiple Locations