What are the responsibilities and job description for the Service Writer position at James River Companies Llc?
Join the team at James River Equipment in Statesville
The combination of our experience, culture, and focus on customer service has resulted in James River Equipment becoming one of the most distinguished and widely respected John Deere dealers in the country. Our steady growth in service, rentals, parts, and sales is a direct reflection of the loyalty of our customers and our increase in the variety of products we offer.
As a Service Writer, your more typical responsibilities will include:
- Complete customer service authorizations.
- Provide cost estimates or quotations as required.
- Ensure the customer has sufficient credit for the work authorized – make payment arrangements as required.
- Identify all repair needs.
- Communicate estimated job start time and completion date – update completion date as necessary.
- Solicit additional service work identified by technician’s inspection and found during repair of the equipment.
- Assign SPG’s or estimated repair times to work order segments.
- Supervise technicians and manage service jobs.
- Approve technician’s service report and perform final inspection of the machine.
- Review invoice with customer prior to closing work order.
- Invoice customer, internal, and warranty work.
Requirements include:
- High School diploma or equivalent experience. 1-3 or more years of experience as a service writer or advisor in a related industry.
- Outstanding interpersonal and customer service skills.
- Strong technical background.
- Strong communication skills.
- Ability to multi-task and follow up with customers.
- Knowledge on Service Department Operations and heavy equipment technology is strongly preferred
Physical Demands
- Physical Effort: Service Writers frequently do inspections on the machines which does require some physical demands on a daily basis. They must be able to move on/under machines to perform inspections. They often have to lift objects weighing up to 50 pounds unassisted. There will be occasions where service writers must visit agriculture/construction sites where there is irregular terrain and loose-footing areas.
- Working Conditions: As a Service Writer, you must frequently visit the service and repair shop to perform many of your tasks and duties. Within the shop, there are hazardous working conditions. There is risk of exposure to dirt, grease, fumes, cuts, bruises, strains, loud noises, etc. To combat these potential dangers and risk hazards, Service Writers must follow strict safety procedures, proper equipment safety, and PPE while in hazardous areas.
- Travel: Little to none.
Above all, you'll be a reliable and friendly team player who has a natural aptitude for problem-solving and is eager to contribute to an established, growing company!
About the Benefits
The successful candidate will be rewarded with a competitive pay (negotiable based on experience). In addition, our employees enjoy a wide range of benefits, including:
- Extended health, dental, and vision insurance with no waiting period for benefits
- Health savings account
- Flexible spending account
- Disability and life insurance
- 401k with employer match and profit share
- Annual tools and PPE allowance
- Employee recognition rewards program
- Opportunities to attend a yearly cruise for top performers
- Paid time for employees to take online training at home
- Opportunities for leadership and professional growth
- Quarterly group outings, company events, and employee recognition programs
Upon joining us, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done.
If you're looking for a satisfying workplace and would like to take your career forward, Apply Now!
For more information about what it’s like to work at James River Equipment, please visit our website at www.jamesriverequipment.com