Enterprise Customer Success Engineer | Security

What you'll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. The Enterprise Customer Success Engineer | Security is responsible for assisting customers in the technical implementation and deployment of Jamf products.The primary responsibility of this position is to work directly with strategic customers to provide technical guidance, remove technical barriers to implementation, and ensure that customers can ultimately deploy Jamf solutions as intended in production. The Enterprise Customer Success Engineer I serves as the member of the Jamf account team with subject matter expertise in relevant Jamf solutions to provide technical oversight on deployment and feature expansion projects. This is often done during the early deployment stage of the customer lifecycle, but may also continue into mature deployment stages as necessary for specific customer needs.

What you can expect to do this role:

• Own the implementation phase of the customer lifecycle, including deployment planning, integration, and configuration, primarily for strategic Mid-Market and Enterprise Accounts
• Act as a dedicated technical consultant for the duration of the contract, identifying and supporting evolving use cases and business needs, and aligning customers with best practices primarily for strategic Mid-Market and Enterprise Accounts
• Develop and maintain advanced knowledge of relevant Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion.
• Proactively identify and develop departmental and cross-team documentation
• Provide mentoring, support, and enablement training to teammates and partners
• Act as the Voice of the Customer to provide technical insight internally and champion feature requests with Product to improve the experience for key customers
• Create technical training plans and content and deliver to the customer as necessary to find success with Jamf solutions
• Coordinate with Jamf Customer Success Managers to ensure alignment on customer needs and opportunities
• Apply systematic troubleshooting, problem-solving and a Problem Management mindset to ensure successful implementation and long-term sustainability for customer environments
• Other duties and special projects as assigned

What we are looking for:

• Minimum of 2 years experience demonstrating exceptional customer service skills for Enterprise Accounts (Required)
• Excellent written and verbal customer communication skills (Required)
• Expert in communicating complex technical concepts in an easy-to-understand, non-technical manner (Required)
• Minimum of 2 years experience with Jamf security products including Jamf Protect, Jamf Connect, Jamf Safe Internet, and/or Jamf Executive Threat Protection (Preferred)
• Minimum of 2 years experience successfully implementing and configuring systems, networks and/or hardware in complex enterprise environments (Preferred)
• Minimum of 2 years experience with server operating systems including Windows Server, RHEL, or Ubuntu (Preferred)
• Experience of driving product adoption and utilisation through technical enablement and application of best practices (Preferred)
• Advanced knowledge of Jamf products and Apple technologies (Preferred)
• Excellent knowledge of networking fundamentals (TCP/IP, DNS, VPN) (Preferred)
• Strong familiarity and/or practical experience with mobile technology including Mobile Device Management and/or Unified Endpoint Management solutions (Preferred)
• Project management experience (Preferred)
• Familiarity with Agile development methodology (Preferred)

EDUCATION & CERTIFICATIONS:

• Bachelor's Degree (Preferred)
• Jamf's Associate, Tech and Admin level certifications (Preferred)
• A combination of relevant experience and education may be considered

How we help you reach your best potential:

• Named a Best Workplace for Millennials, 2021.
• 100 Best Companies to Work For by Great Place to Workand Fortune Magazine
• We offer a clear and defined sales career path. Our main goal is to help you successfully step into our Account Executive role, but there are many ways to advance your career at Jamf.
• We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.
• You don't have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf.
• We set achievable targets, help each other out, and share best practices across the team.
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.