What are the responsibilities and job description for the Hotel Manager position at Jamul Casino?
Job Details
Description
Essential Duties and Responsibilities
The following and other duties may be assigned as necessary:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Description
Essential Duties and Responsibilities
The following and other duties may be assigned as necessary:
- Assist the Director of the Hotel in managing, developing, implementing, and monitoring the daily operations of the hotel.
- Lead and guides the team to create unique memories, and maintain professional relationships with guests to enhance their overall experience, while following and meeting Service Standards
- Collaborates and communicates with all department leaders and hourly team members to ensure guest experience is personalized and executed seamlessly.
- Meet with the team regularly on a one-on-one basis to help guide and mentor them towards progressive career goals.
- Address guest inquiries and concerns in a timely, friendly and efficient manner. Accommodates guest requests; and ensures follow up to confirm satisfaction.
- Manage and monitor work of all levels (Front Desk, PBX, Concierge and Bell Desk) and set clear objectives.
- Focus on team engagement to ensure the best work environment for our team who will in return provide excellent service experiences to our guests.
- Manage budgets/expenses, analyze, and interpret financial information and monitor sales and profit.
- Work closely and collaboratively with operational department management to ensure efficiency of all hotel operations.
- Support the marketing team in implementing an intuitive and efficient marketing strategy to promote the hotel’s services.
- Ensure full compliance of all Hotel Operating Controls, SOP’s, policies, service standards, regulations, and certifications.
- Communicate with guests when appropriate (welcome them to the facilities, address their complaints, find solutions to problems, offer information, etc.)
- Handle maintenance issues, shortages in staff or equipment, renovations, etc.
- Inspect facilities regularly and enforce strict compliance with health and safety standards.
- Ability to schedule, train, mentor, coach, and suspend / terminate staff as necessary.
- Participate in hotel staffing needs by collaborating with key staff on recruiting, interviewing, hiring, and attending hiring events if needed.
- Implement organizational programs and manage the operations to ensure compliance with Jamul Casino Resort policies and standard, safety regulations, and all other federal regulations.
- Must be and maintain knowledge of all Jamul Casino Resort events, products, amenities, and services.
- Must be familiar and maintain knowledge of Jamul Casino Resort’s player tiers, incentives, and rewards.
- Attend all required Jamul Casino Resort meetings on a departmental and companywide level.
- Demonstrate Jamul Casino Resort’s core values (F.I.R.S.T) on a daily basis toward both internal and external guests.
- Other tasks and responsibilities as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- 5 years’ experience in Hospitality environment
- 4 years’ experience in hotel management
- Experience in opening a new hotel preferred
- Must possess strong knowledge in hotel regulations and compliance
- Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
- Experience in utilizing Hotel systems such as Infor, Infor HMS, HotSOS, Duetto, Nevotek, Agilysys, etc. preferred.
- Bachelor’s degree in Hotel Management, Business, or related field. An equivalent combination of education and experience may also be considered.
- Must have strong guest service, problem solving and communication skills.
- Experience with Forbes and AAA standards highly preferred.
- Must be reliable, pleasant, and maintain a positive attitude.
- Must be able to provide great service in sometimes difficult situations and the ability to remain calm under stressful conditions.
- CPR and/or First Aid certification preferred. (Company provided if needed)
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