Retail Store Manager

Who are you working for?

• Jan’s Hallmark is a local family-owned business whose doors have been open since 1983. We operate 12 Hallmark Gold Crown stores in the St Louis area and 2 in Huntsville AL. We are an equal opportunity employer. We strive to offer our customers an engaging experience full of solutions for self-expression. Jan’s is more than just a card shop! While we offer the best selection of cards around, we also offer a great selection of gifts that include sentiments, fashion, bath and body, kids, baby, home décor, and an ever-changing selection of seasonal items.

Who is Jan's Hallmark looking for?

• We are looking for high energy, engaged individuals who thrive in a goal-oriented, team-driven environment.
• Potential candidates should have strong skills in sales and customer service.
• Qualified individuals should have strong organizational skills in order to manage associates, different projects day to day, and set plans in place for future events.
• Applicants should have strong leadership skills to train and motivate staff towards common goals in sales and customer service.

Responsibilities

• Hiring and training an engaging staff that sparks repeat customers
• Implementing company initiatives
• Develop and maintain compelling product displays
• Ensure racks are fully stocked
• Greet and direct customers
• Answer customers’ questions about specific products/services
• Cross-sell products
• Manage returns of merchandise
• Inform customers about new products and special offers
• Stay up to date with new products/services

Skills

• Proven work experience as a Retail Sales Representative, Sales Associate or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skills
• Basic computer skills
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Flexibility to work various shifts
• High school degree

WHAT WE STAND FOR:

• At Jan's Hallmark we embrace Hallmarks brand message of "putting more care in the world". We try to offer an alternative experience to Amazon and the big box stores like Walmart, Home Depot, Lowe's Home Improvement, HomeGoods, Aldi, Dollar Tree, Dollar General, Goodwill Industries, Target, Bed Bath and Beyond, Kohl's, JC Penny and Macy's. Our team is focused on providing an engaging personalized customer experience to help find solutions of self-expression for every occasion.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Jan's Hallmark is following all recommended Federal, State and Local guidelines at each location.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 5 years (Preferred)
• Sales: 2 years (Preferred)
• Management: 1 year (Preferred)

Work Location: In person

Salary : $40,000 - $55,000