Call Center Support I

Job Title:

Call Center Support I

Department:

Customer Service & Contact Center Operations

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under close supervision, this position will support external/internal clients and customers by routing phone calls, answering questions, resolving basic problems, and providing first in class customer service.

Job Description:

Key Responsibilities :

• Answer inbound customer service calls and inquiries via the telephone and email; provide first-level response, troubleshoot and redirect phone calls when appropriate
• Additional projects/tasks as needed
• Engage in ongoing training and professional development activities focused on enhancing skills and abilities to grow within the industry
• Research and report on client complaints, help resolve client complaints, and ensure that problems can be resolved in a timely manner
• Identify employee, client, or customer issues and determine appropriate course of action for effective resolution
• Receive and respond to routine correspondence following established procedures not requiring management review
• Understand and implement administrative systems, procedures, policies, and practices
• Communicate with people within and outside of the organization (answering questions, addressing concerns, resolving basic problems, etc)
• Collaborate with team and internal business partners to resolve basic challenges and develop useful knowledge becoming fluent in the language of logistics and transportation

Qualifications:

Minimum Qualification :

• High School Diploma or GED equivalent with 1 year of customer service-related experience.

Preferred Qualification :

• College degree in progress and/or 1-2 years of experience within customer service or helpdesk atmosphere
• Ability to work both individually and as a team
• Basic deductive reasoning skills
• Experience in the transportation industry
• Experience working in a fast-paced environment
• Knowledge of J.B. Hunt
• Proficient Computer Skills including Microsoft applications
• Telecommunication manners, patience, customer service.

Education:

Associates: Business Administration/Management, GED (Required), High School (Required)

Work Experience:

Clerical/Administrative, Customer Service/Account Manager

Job Opening ID:

00493289 Call Center Support I (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.