What are the responsibilities and job description for the IT Field Service Technician position at JBC?
Duties:
- Provide on-site technical support and troubleshooting for computer hardware, operating systems, and software applications.
- Install, configure, and maintain Windows and Mac OS on desktops and laptops.
- Set up and troubleshoot network connectivity, including LAN, VPN, and firewall configurations.
- Respond to service requests and incidents in a timely manner using ticketing systems such as ServiceNow or Remedy.
- Collaborate with other IT teams to resolve complex technical issues.
- Conduct hardware and software upgrades as needed.
- Provide end-user training and support for Microsoft Office applications.
Requirements:
- Strong knowledge of computer hardware, operating systems (Windows, Mac OS), and software applications.
- Familiarity with networking concepts and protocols.
- Experience with ticketing systems such as ServiceNow or Remedy.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to work independently and in a team environment.
- Valid driver's license and reliable transportation.
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Types: Full-time, Contract
Pay: $22.00 - $30.00 per hour
Expected hours: 20 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Relocation assistance
- Tuition reimbursement
- Vision insurance
Compensation package:
- 1099 contract
- Bonus opportunities
- Double time pay
- Overtime pay
- Semiannual bonus
- Weekly pay
Experience level:
- 1 year
Schedule:
- 4 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- No weekends
- On call
- Weekdays
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $22 - $30