What are the responsibilities and job description for the General Manager position at JC Resorts?
The General Manager's ESSENTIAL PURPOSE at La Casa Del Zorro is to be responsible for the successful operations of the desert resort and spa, meeting and exceeding financial objectives, and guest and employee satisfaction.
ESSENTIAL DUTIES:
•To develop, recommend, monitor, and update annual hotel financial objectives and plans.
•To ensure attainment of financial objectives and plans and to anticipate and address unfavorable variances to the financial objectives and plans and to recommend and implement recovery plans.
•To control labor and departmental costs.
•To prepare and explain financial reports to management and owners.
•To maintain overall guest satisfaction.
•To manage all approved capital projects to budgeted plan.
•To participate in essential community functions and business organizations that support and serve the resort operation.
•To select, develop, retain, motivate and evaluate quality hotel management staff and to implement programs designed to enhance employee morale and teamwork.
•To hold managers and department heads accountable for employee morale, product and service quality standards and expectations, and the physical condition of the hotel property.
•To collaborate with strategic partners (i.e., department heads and leadership team).
•To ensure that the property meets resort quality conditions, including but not be limited to, interior and exterior FF&E, grounds maintenance, and building infrastructure.
• To conduct regular room inspections to ensure quality of product and guest satisfaction.
• To oversee and ensure that the resort branding and messaging on all social media outlets is in alignment with short-term and long-term strategic goals.
• To ensure that the revenue management systems are fully utilized (i.e., Room Master, IDEAS, STR reports, etc.) by the hotel management team.
• To authorize purchases of supplies and services.
• To oversee the activities of the Sales Department, especially during adverse market conditions.
• To ensure that the food and beverage outlets meet the agreed to profit and quality expectations with respect to food quality and guest service.
• To create annual Business and Marketing Plans for the property.
• To work in-person during normal business hours
• To effectively manage conflict and maintain professional relationships and communication
• To manage all departments on a proactive basis.
• To maintain harmonious business relations with the local community.
• To promote and comply with all policies and procedures of JC Resorts LLC.
• To immediately investigate or report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of work areas at all times.
• To practice safe work habits at all times, to avoid injury to self and others.
• To ensure safe work practices of all employees, including compliance with company and departmental safety rules and regulations and the proper use and handling of all relevant equipment.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.
RESPONSIBLE FOR THE FOLLOWING RESULTS:
• Revenue and profit as defined by the attainment of annual budget and GOP objectives.
• Annual and monthly sales production.
• Customer satisfaction as defined by company standards
JOB KNOWLEDGE & EDUCATION LEVEL: Bachelor's degree in Business Management, Hotel Management, or equivalent experience, required. English fluency required. Must have minimum 10 years varied management experience in the resort industry. Independent resort experience preferred. Must be able to analyze a profit and loss statement, and extrapolate information from it and related reports. Computer knowledge required. Must have working knowledge of accounting
systems and property management systems.
SKILLS AND APTITUDES: Demonstrated ability to manage operations to ensure luxury resort customer
service. Strong written and verbal communication skills. Detail oriented. Organized and efficient.
Safety-minded. High-quality standards for production and service. Good team player. Customer
service focus. Ability to effectively manage staff to maintain a high level of morale and productivity.
Must be decisive, with global analytical skills.
WORKING ENVIRONMENT: Works daily throughout hotel facilities and property. Spends
approximately 40% of work hours in temperature-controlled, clean, and well-lighted office, rooms,
and public areas. Spends remaining hours of shift in various parts of extensive property. Bi-level
