Director of Training and Practice Improvement

OBJECTIVE:

The Director of Practice Improvement and Professional Development is responsible for coordinating training and practice improvement initiatives agency-wide, in collaboration with Human Resources and Program Administrators. In collaboration with HR, The Director of Training and Practice Improvement will be responsible for co-designing and implementing a learning strategy intended to improve agency retention, performance, culture, and achieve long-term success.

ESSENTIAL TASKS:

• Oversee all aspects of the Training and Practice Improvement department; supervise Training Coordinators and other staff as needed; and oversee development of training and practice improvement activities across the agency.
• Collaborate with Human Resources to design learning paths that support practice improvement and the professional development of staff across the agency; Oversee development of training calendars that include mandatory and enrichment trainings for staff.
• Collaborate with HR to build out the agency’s Learning Management System by generating learning paths, managing delivery of trainings, and assisting in the development of tracking protocols.
• Partner with HR to facilitate and co-facilitate team building and other staff development initiatives agency-wide, including the provision of coaching and team building support.
• Collaborate with HR and Program Leadership to coordinate supervisory and other practice forums for staff.
• In collaboration with HR, develop, coordinate and implement JCCA’s onboarding training programming for new staff.
• Work with Directors to identify areas of practice improvement and subsequent training needs.
• Develop curricula and facilitate practice trainings as needed.
• Collaborate with Directors to explore models of practice (including Evidence Based Models) that can effectively serve families and children and work collaboratively to assist in the implementation of these models.
• Provide technical assistance, coaching, and consultation to teams and individuals on how various models of practice (including trauma specific interventions) can be applied and effectively integrated into agency practice.
• Remain informed about trends in the field & use this information to develop a vision for practice improvement across the agency.
• Partner with Compliance, Data and Quality department to advance data-driven practice improvements in training and practice improvement across the agency.
• Liaison with New York State Office of Professions regarding the provision of CEU’s for in-house clinical staff trainings.
• Designate staff to act at LGBTQ Point Person for the agency to manage all LGBTQ Incidents with CDQ and HR
• Oversee LGBTQ training protocols across the agency; work with ACS and with all agency departments/programs to ensure compliance with the ACS LGBTQ Policy
• Participate and chair agency-wide committees as needed.
• Provide strategic planning support for all programs and departments, as needed
• Facilitate and co-facilitate various administrative meetings.
• Oversee the agency’s internship program, including expansion of program to include mental health counseling, marriage and family counseling, and other scopes of services.
• Work to expand internal JCCA faculty who can provide specialized trainings.
• Represent the agency at COFCCA, OCFS, ACS, and other city/state committees regarding training and staff development.
• Other duties that may be assigned.

PREVIOUS EXPERIENCE REQUIRED:

• LCSW or LMSW with at least 5 years of supervisory or management experience.
• Strong written and oral communication skills.
• Strong organizational skills.
• Strong leadership and supervisory skills.
• Experience working with children and families in a therapeutic setting.