Department Supervisor

Contributes to profitable sales growth by leading and engaging associates, delivering company merchandise execution strategies and coaching associates on selling skills. Must drive sales through credit and rewards programs. Must be self motivated, ability to work independently and able to seek out direction and solutions to problems without formal direction.

• Creates and monitors the store’s open requisitions, hires qualified applicants to appropriate departments.
• Coordinates the logistics of the Talent Tryout process - Schedules and conducts new hire orientation and training; administers ongoing associate training.
• Partners with Sales Floor Supervisor and/or General Manager to monitor required training compliance.
• Partners with Sales Floor Supervisor and/or General Manager to ensure optimization of resources at schedule generation.
• Reviews schedules and makes productive edits to further optimize resources.
• Closes payroll and completes other payroll functions including system reports as necessary for associates to receive pay for hours worked.
• Processes new and existing HR tasks as necessary according to state laws and company policies.
• Customer Service & Sales - Greets and assists customers in finding products and partners with other team members when additional help is needed - Models for and holds team accountable for outstanding customer service - Directs customer service activities throughout the store - Resolves customer issues and concerns in a professional manner

• door to floor / RFID / Inventory - Assists with inventory counts and updates to ensure accurate in-stock information for customers - Oversees Radio Frequency Identification program and performs system uploads ensuring efficient and accurate updates to stock ledger - Leads the door to floor merchandise process end to end; achieves productivity target by setting goals and monitoring pace of work - Provides guidance to Operations team to prepare merchandise in a timely manner

• Pricing & Signing - Manages and engages pricing and signing team and the promotional price signing process within the store - Manages the Operations team to complete price changes accurately and on time in order to maximize sales - Reviews Support Workload Tool to plan Pricing and Signing hours - Manages re‐ticketing and re‐packaging execution - Submits weights and measures audit results and addresses any noted issues

• Stockroom Activities - Oversees standards in stockroom areas to ensure a safe work environment and enables efficient execution of support processes - Owns receiving, shipping and reverse logistics for merchandise including partnerships with mail carriers (i.e., UPS, FedEx, etc.) - Oversees all Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities - Manages the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink

• General Operations - Manages the annual inventory process - Responsible for the completion of Cash Office completion, including CASHMAN, as per company guidelines - Manages all equipment, facility repairs and maintenance

• Team Development - Responsible for the completion of Operations associate training and policy compliance - Consistently provides ongoing feedback and coaching with associates - Maintains notes / observations of each associate’s strengths and opportunities - Takes action on performance and policy issues within the team

• Performance Standards - Supports company shrink and safety initiatives - Meets established performance standards for the role on a consistent basis, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 3 years

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Weekend availability

COVID-19 considerations:
Following all CDC recommendations.

Work Location: One location