HR Supervisor

As the HR Supervisor, you are accountable for contributing to profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience strategies

Primary Responsibilities:

• Customer Service & Sales - Greets and assists customers in finding products and partners with other team members when additional help is needed - Models for and holds team accountable for outstanding customer service - Acts as the role model for the Manager on Duty program and expert on the Manager on Duty application on Mobile Warrior - Directs customer service activities throughout the store - Resolves customer issues and concerns in a professional manner - Maximizes sales and service by ensuring staff is scheduled appropriately - Manages and promote FindMore with associates to drive sales and enhance customer service - Manages credit, rewards and gift card programs throughout the store - Actively and enthusiastically engages customers to support the company’s ICAP program

• Checkout Standards - Proactively shifts resources to checkouts based on observed increase in store traffic and complexity of transaction - Utilizes Point of Sale on Mobile Warrior, Satellite Registers, and Expeditor Stations as a means of reducing wait times during peak traffic periods - Trains, mentors & coaches all associates at the jcp.com Pickup location on process and transaction procedures related to delivery and return of jcp.com orders - Oversee maintenance, cleanliness, signing and organization of all checkout stations - Partner with Sales Floor Supervisor to stock all Impulse Fixtures and merchandise according to plan - Identifies checkout supply needs in a timely manner to ensure replenishment orders are placed in accordance with delivery deadlines - Responsible for store equipment (i.e., registers, Mobile Warrior, etc.) - Leads and maintains system and asset implementations and upgrades; ensure training on new systems and equipment

• Human Resources / People Management - Creates and monitors the store’s open requisitions, routing qualified applicants to appropriate hiring manager - Coordinates the logistics of the Talent Tryout process - Schedules and conducts new hire orientation and training; administers ongoing associate training - Partners with Sales Floor Supervisor, Assistant Manager of Customer Experience and/or General Manager to monitor required training compliance - Partners with Sales Floor Supervisor, Assistant Manager of Customer Experience and/or General Manager to ensure optimization of resources at schedule generation - Reviews schedules and makes productive edits to further optimize resources - Closes payroll and completes other payroll functions including system reports as necessary for associates to receive pay for hours worked - Processes new and existing HR tasks as necessary according to state laws and company policies

• Team Development - Responsible for the completion of associate training and policy compliance - Trains, mentors and coaches all cashier associates on checkout procedures to outstanding customer service behaviors are consistently exhibited - Regularly observes and ensures associates consistently follow and implement checkout experience processes - Monitors associate efficiency by utilizing Point of Sale productivity metrics and provides recognition or coaching - Consistently provides ongoing feedback and coaching to associates - Maintains notes / observations of each associate’s strengths and opportunities - Takes immediate action on performance and policy issues within the team

• Performance Standards - Supports company shrink and safety initiatives - Meets established performance standards for the role on a consistent basis, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Work Location: In person

Salary : $18 - $22