What are the responsibilities and job description for the Operations Supervisor position at JCPenney?
KEY RESPONSIBILITIES FOR THIS ROLE: * Customer Service & Sales - Greets and assists customers in finding products and partners with other team members when additional help is needed - Models for and holds team accountable for outstanding customer service - Directs customer service activities throughout the store - Resolves customer issues and concerns in a professional manner * door to floor / RFID / Inventory - Assists with inventory counts and updates to ensure accurate in-stock information for customers - Oversees Radio Frequency Identification program and performs system uploads ensuring efficient and accurate updates to stock ledger - Leads the door to floor merchandise process end to end; achieves productivity target by setting goals and monitoring pace of work - Provides guidance to Operations team to prepare merchandise in a timely manner * Pricing & Signing - Manages and engages pricing and signing team and the promotional price signing process within the store - Manages the Operations team to complete price changes accurately and on time in order to maximize sales - Reviews Support Workload Tool to plan Pricing and Signing hours - Manages re‐ticketing and re‐packaging execution - Submits weights and measures audit results and addresses any noted issues * Stockroom Activities - Oversees standards in stockroom areas to ensure a safe work environment and enables efficient execution of support processes - Owns receiving, shipping and reverse logistics for merchandise including partnerships with mail carriers (i.e., UPS, FedEx, etc.) - Oversees all Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities - Manages the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink * General Operations - Manages the annual inventory process - Responsible for the completion of Cash Office completion, including CASHMAN, as per company guidelines - Manages all equipment, facility repairs and maintenance * Team Development - Responsible for the completion of Operations associate training and policy compliance - Consistently provides ongoing feedback and coaching with associates - Maintains notes / observations of each associate’s strengths and opportunities
Job Types: Full-time, Part-time
Pay: $35,538.00 - $99,840.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Salary : $35,538 - $99,840
