Operations Supervisor

• Customer Service & Sales - Greets and assists customers in finding products and partners with other team members when additional help is needed - Models for and holds team accountable for outstanding customer service - Directs customer service activities throughout the store - Resolves customer issues and concerns in a professional manner

• door to floor / RFID / Inventory - Assists with inventory counts and updates to ensure accurate in-stock information for customers - Oversees Radio Frequency Identification program and performs system uploads ensuring efficient and accurate updates to stock ledger - Leads the door to floor merchandise process end to end; achieves productivity target by setting goals and monitoring pace of work - Provides guidance to Operations team to prepare merchandise in a timely manner

• Pricing & Signing - Manages and engages pricing and signing team and the promotional price signing process within the store - Manages the Operations team to complete price changes accurately and on time in order to maximize sales - Reviews Support Workload Tool to plan Pricing and Signing hours - Manages re‐ticketing and re‐packaging execution - Submits weights and measures audit results and addresses any noted issues

• Stockroom Activities - Oversees standards in stockroom areas to ensure a safe work environment and enables efficient execution of support processes - Owns receiving, shipping and reverse logistics for merchandise including partnerships with mail carriers (i.e., UPS, FedEx, etc.) - Oversees all Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities - Manages the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink • General Operations - Manages the annual inventory process - Responsible for the completion of Cash Office completion, including CASHMAN, as per company guidelines - Manages all equipment, facility repairs and maintenance

• Team Development - Responsible for the completion of Operations associate training and policy compliance - Consistently provides ongoing feedback and coaching with associates - Maintains notes / observations of each associate’s strengths and opportunities - Takes action on performance and policy issues within the team

• Performance Standards - Supports company shrink and safety initiatives - Meets established performance standards for the role on a consistent basis, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $19 - $21