Specialty (Home) Sales Associate

KEY RESPONSIBILITIES FOR THIS ROLE: * Customer Service & Sales - Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service - Informs customers of key product attributes to generate interest and to build clientele - Covers care/protection plans and suggests additional products to customers - Meets or exceeds prescribed sales goals and productivity standards - Partners with other team members when additional support is needed - Promotes FindMore with customers to drive sales and enhance customer service - Assists with credit, rewards and gift card programs throughout the store - Actively and enthusiastically engages customers to support the company’s Instant Credit Application Process (iCAP) * General Operations - Participates in inventory processes (annual inventory, cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.) - Participates in all Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities - Maintains sales floor recovery processes to ensure a clean and organized store environment - Completes pricing and signing processes in specialty businesses - Takes personal action to replenish products from stockroom or communicates replenishment needs to specialists - Stays up-to-date with new trends and styles through industry publications and communications - Participates in ongoing technical skills development through company and/or vendor-provided training and skill practice - Understands local competitive landscape * Performance Standards - Supports company shrink and safety initiatives - Consistently meets established performance standards for the role, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity and attendance CORE COMPETENCIES EMBRACES A GROWTH MINDSET * Proposes and initiates actions on new ideas that improve our product, stores or practices. * Listens to ideas and suggestions and applies ideas when appropriate, champions new initiatives. * Encourages self and others to stretch beyond current capabilities and actively searches for ways to do more with less. * Acts as a catalyst for change by challenging the status quo and motivating others to make improvements. * Applies a growth mindset by seeing change as an opportunity to learn and grow. THINKS CRITICALLY * Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. * Gathers necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. * Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action. DEMONSTRATES LEADERSHIP * Creates an environment that fosters teamwork, recognizes others’ accomplishments and respects and values differences in the workplace. * Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. * Gives and is open to constructive performance feedback; holds self and others accountable for performance and actions. * Creates a culture of development by coaching and teaching others. * Aligns goals, processes, and culture to create momentum and champion a One Team approach. TAKES ACCOUNTABILITY * Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. * Builds relationships by showing consideration for the perspectives of others and listens first before drawing conclusions. * Develops positive and inclusive relationships across the organization. IMPLEMENTS WITH EXCELLENCE * Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. * Implements project/plans that are well-organized and efficient, seeks feedback and takes action. * Effectively delegates work and communicates plans and expectations to others. DRIVES RESULTS * Demonstrates a sense of urgency and acts decisively and quickly. * Establishes aggressive goals and takes appropriate risks to achieve results. * Shows confidence when challenged and will do the right thing even when it’s hard. * Strives to achieve excellent results by creating a culture of continuous improvement

Job Type: Part-time

Pay: From $15.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Supplemental Pay:

• Commission pay

COVID-19 considerations:
Mask if you are not vaccinated

Ability to commute/relocate:

• Brea, CA 92821: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location