What are the responsibilities and job description for the Patient Access Representative - Torresdale Jefferson - Relief Evenings position at Jefferson Health?
Responsibilities
007910
PRIMARY FUNCTION:
Under the supervision of the Registration Supervisor, and Team Lead, the Patient Facing Registrar greets patients and visitors upon arrival with professionalism while identifying and responding to their needs and communicating all urgencies to the clinical staff. The registrar correctly identifies and bands each patient during Pre-Registration. The Registrar obtains and/or verifies all patient demographic, contact information, insurance and eligibility information, as well as primary physician information during the bed-side registration process each visit as well as obtaining authorization/consent signatures. The Registrar works closely with clinical staff, interpreters, and other ancillary areas in responding to needs of the patient. Able to handle multiple calls and requests, responding timely and professionally. The Registrar performs other duties in working all areas of the facility as the need arises or as policies change .More specific duties are listed in this document and in the related addendums.
ESSENTIAL FUNCTIONS:
EDUCATIONAL/TRAINING REQUIREMENTS:
High school degree or GED. Associate degree preferred.
_________________________________________________________________________
CERTIFICATES, LICENSES, AND REGISTRATION:
_________________________________________________________________________
EXPERIENCE REQUIREMENTS:
Previous customer service experience, preferable in a health care setting.
________________________________________________________________________
ADDITIONAL INFORMATION:
Proficient in the use of computers. Type 35 wpm. Knowledge of medical terminology and medical terminology used by insurance and managed care health plans. Bilingual skills a plus.
Conditions of Employment
Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.
007910
PRIMARY FUNCTION:
Under the supervision of the Registration Supervisor, and Team Lead, the Patient Facing Registrar greets patients and visitors upon arrival with professionalism while identifying and responding to their needs and communicating all urgencies to the clinical staff. The registrar correctly identifies and bands each patient during Pre-Registration. The Registrar obtains and/or verifies all patient demographic, contact information, insurance and eligibility information, as well as primary physician information during the bed-side registration process each visit as well as obtaining authorization/consent signatures. The Registrar works closely with clinical staff, interpreters, and other ancillary areas in responding to needs of the patient. Able to handle multiple calls and requests, responding timely and professionally. The Registrar performs other duties in working all areas of the facility as the need arises or as policies change .More specific duties are listed in this document and in the related addendums.
ESSENTIAL FUNCTIONS:
- Customer Service ; meets the needs of the patient by using clear and respectful communication while obtaining necessary information
- Follow departmental policies and procedures for verification of insurance benefits and to utilize external portals to confirm eligibility
- Interview patient in order to accurately complete the MSP questionnaire on all Medicare patients
- Participate in the up-front point of service collection process by collecting all applicable co-pays, co-insurance and deductibles
- Sensitivity to confidential matters is required
- Request a photo identification from each patient to ensure accurate patient identification. If photo identification is not available notate the system accordingly. ***Ensure that the Palm Scanning process is completed at the Abington and Lansdale Hospitals
- Continues to update and document in the registration record as information is received
- Adheres to Corporate and Compliance Guidelines
- Maintain qualitative and quantitative individual and team performance targets.
- Maintain qualitative and quantitative individual and team performance targets.
- Interact with co-workers, visitors, and other staff consistent with the values of Jefferson.
EDUCATIONAL/TRAINING REQUIREMENTS:
High school degree or GED. Associate degree preferred.
_________________________________________________________________________
CERTIFICATES, LICENSES, AND REGISTRATION:
_________________________________________________________________________
EXPERIENCE REQUIREMENTS:
Previous customer service experience, preferable in a health care setting.
________________________________________________________________________
ADDITIONAL INFORMATION:
Proficient in the use of computers. Type 35 wpm. Knowledge of medical terminology and medical terminology used by insurance and managed care health plans. Bilingual skills a plus.
Conditions of Employment
Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.
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