Customer Service Specialist
Job Posting for Customer Service Specialist at JELD-WEN, Inc.
JELD-WEN is currently seeking a Customer Service Specialist to join our growing team.
The Opportunity
The Customer Service Specialist must be able to multitask between several different duties.
What You Will Do
JELD-WEN is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Headquartered in Charlotte, N.C., the company operates facilities in 16 countries in North America and Europe and employs approximately 18,000 people. Since 1960, the JELD-WEN team has been committed to making quality products that create safe and sustainable environments for customers, associates and local communities. The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina™ and VPI™ in North America; and Swedoor® and DANA® in Europe. For more information, visit jeld-wen.com.
In 2022, Newsweek named JELD-WEN as one of America’s Most Trustworthy Companies.
What We Offer
Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc.
JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.
JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
The Opportunity
The Customer Service Specialist must be able to multitask between several different duties.
What You Will Do
- Staying up to date with current and prospective company accounts.
- Communicating with clients and addressing any concerns in collaboration with Customer Service Analysts.
- Monitoring client communication and promptly responding to calls and emails.
- Inputting customer orders.
- Maintaining records for client accounts and auditing them regularly.
- Collaborating with a variety of different departments to better serve the clients' needs, such as the accounting and marketing departments.
- Searching for, pitching to and attaining new client accounts.
- Selling additional products and services to existing clients.
- High School Diploma required; Associates degree preferred.
- Some marketing and sales skills for finding, attracting, pitching to and acquiring new accounts.
- Excellent computer skills in order to use online programs to manage accounts and records.
- Multitasking skills for handling multiple clients and their accounts.
- Strong customer service skills for developing and maintaining long-term relationships with old and new clients.
- Excellent organization skills to keep meticulous records for client accounts and maintain multiple accounts at once.
- Advanced written and verbal communication skills for maintaining good relationships with clients and addressing concerns promptly to increase customers satisfaction.
- Problem-solving skills for identifying and addressing client concern.
JELD-WEN is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Headquartered in Charlotte, N.C., the company operates facilities in 16 countries in North America and Europe and employs approximately 18,000 people. Since 1960, the JELD-WEN team has been committed to making quality products that create safe and sustainable environments for customers, associates and local communities. The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina™ and VPI™ in North America; and Swedoor® and DANA® in Europe. For more information, visit jeld-wen.com.
In 2022, Newsweek named JELD-WEN as one of America’s Most Trustworthy Companies.
What We Offer
Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc.
JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.
JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
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For Employer
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