Crew Member/Shift Leader

GENERAL OVERVIEW:

Role Mission:
Shift Leaders at __________________ (dba Jersey Mike’s) will work the front counter, be
responsible for customer service, make sandwiches, interact with customers and co-workers on a continual basis, and complete other tasks associated with operations (potentially with opening and closing) at a higher level. The expectation of any employee is to uphold the highest level of all of Jersey Mike’s operational standards.

PRINCIPAL RESPONSIBILITIES:

The primary requirement of a _______________ (dba Jersey Mike’s) Shift Leader is a
commitment to company goals:

 Provide food that meets Jersey Mike’s specifications and high-quality standards
 Provide service that is above and beyond for the customer while maintaining a clean
store and workplace
 Assist in shift with an emphasis on training team members and organization of the store
 Prep / Identification of Needs
 Usage of slicer (18 years old and above only)
 Responsible for assisting in opening and closing the store
 Cash handling with control and accuracy

WAGE/BENEFITS:
 Hourly position – Wages competitive
 Opportunities for Potential Growth
 In-House Training and Development
 Health Insurance to Full-Time Team Members (once eligibility requirement is met)**

ADDITIONAL JOB REQUIREMENTS:
The primary requirement of a ___________________(dba Jersey Mike’s) Shift Leader is
commitment to company goals:
 Food quality that meets Jersey Mike’s specifications and high-quality standards
 Providing customer service at the highest level possible throughout the restaurant
 A restaurant that follows standards of Jersey Mike’s Franchise System
 Must have reliable transportation to and from work
 Customer service skills and the ability to interact with customers and co-workers on a consistent basis
 Using problem solving skills in order to diffuse any potential issues that arise during the course of a shift

QUALIFICATIONS (PREFERRED/REQUIRED)
 0-1 year experience in food service (preferred)
 0-1 year experience in cash handling (preferred)
 Prior leadership/shift leader experience (preferred)

PHYSICAL DEMANDS:
 Incumbent of the position performs constant vigorous physical tasks requiring long
periods of standing, walking, stooping, reaching, and lifting, all generally involving
moderate muscular strain in addition to seeing, hearing, and talking. Safely using all
store food preparation equipment for long periods with the required application of eye,
hand and finger dexterity. Must be able to lift and carry up to at least fifty (50) pounds
unassisted. Periodic local travel required in normal course of job performance.

Job Types: Full-time, Part-time

Pay: $17.00 - $22.00 per hour

Physical Setting:

• Fast casual restaurant
• Quick service & fast food restaurant

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location