What are the responsibilities and job description for the Service Coordinator position at Jesco Inc?
JESCO is a premier dealer of heavy construction equipment and technology in the Northeast and Mid-Atlantic regions. We proudly represent John Deere, Wirtgen, Kleeman, Vögele, Hamm, Ditch Witch, Magni, Topcon, and many more products for purchase, rental, parts, and service. Family-owned and operated for more than 50 years, we are hiring to grow our award-winning company of over 350 employees.
Why JESCO:
Two things that haven’t changed are our commitment to the customers and communities we serve. Let us show you what makes us the “Down to Earth Equipment People”. We offer comprehensive benefits packages, career development paths, state of the art tools and equipment as well as a great working environment. Start your career as a valued member of the JESCO team.
Basic Function
Manage the Order Fulfillment department facilitating daily retail, demo, and loan transactions. Focus on efficient and accurate processing with consistent interdepartmental communication.
Job Responsibilities
- Monitor and manage the complete life cycle of a transaction
- Monitor all incoming and outgoing orders
- Receiving in new orders from the factory.
- Create work orders for sales, demos, and loaners.
- Collaborate with multiple departments during assembly
- Verify products are ready for shipment and schedule
- Track and report out transaction status as it proceeds through the process
- Manage all order changes
- Coordinate delivery of Equipment, attachments, etc.
- Resolve any concerns that arise within the order fulfillment process and assist with upfitting questions.
- Create and manage sold, demo and loan equipment contracts and delivery paperwork
- Disseminate the complete transaction to the appropriate departments promptly and accurately, assist as necessary.
- Work and communicate closely with the Pricing Desk, Asset Management, Rental, Receiving, Service, Parts, and Sales departments to track and manage the transaction timelines
- Consistently follow up and assist to ensure timely ordering of goods, assembly, and delivery to the end user.
- Assist in Audits
- Additional duties as needed.
Requirements
- Degree preferred or related experience
- Ability to sit, climb, balance, stoop, kneel, crouch etc.
- Ability to stand and walk for continuous periods.
Skills
- Oral Communication Skills
- Written Communication Skills
- Reading Skills
- Computer Literacy
- EXCEL Skills
- Customer Service
- Diplomacy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $55,000 - $60,000
