JCC Membership Engagement Specialist

PAY IS COMMENSURATE WITH EXPERIENCE

JOB TITLE: Member Engagement Specialist

REPORTS TO: Membership Director

OVERVIEW: This is a part-time minimum 20, maximum 29 hours per week standard hourly salary position. 4 hours of work on Saturdays are required. The rest of the hours are flexible during the week. Flexibility is necessary as days and hours may change due to programs and the needs of the agency. The Jewish Community Center is an EOE (equal opportunity employer).

RESPONSIBILITIES:

• Assist Membership Director in the preparation of the member engagement strategy of the agency.
• Work together with departments across the agency to design and implement initiatives and activities to keep current members engaged.
• Organize “Let’s get Social” events and other membership events periodically.
• Be the point of contact for current members and assist them with their membership, questions, and requests.
• Follow up with members who are expiring to renew their membership
• Check in with members periodically to get feedback and to enhance their experience.
• Offer tours and maintain the highest level of knowledge pertaining to the facility and programs.
• Sign up new members and complete paperwork to complete the application process.
• File and organize applications, tours, potential members, and all communication.
• Coordinate all mailings to potential new members and help assemble folders.
• Prepare reports and presentation about new member sales, promotions, membership statistics and membership related matters.
• Provide customer service to current members, tracking, sending bills, renewal notices, updating payment and contact information, drops, adds and all membership related issues.

GENERAL:

• Share a commitment to the success of the mission, goals, and objectives of the JCC.
• Keep the Director abreast of all necessary information including but not limited to customer and staff complaints and incidents.
• Accept responsibilities as delegated by the Director.
• Attend staff meetings and participate in agency functions, membership events.
• Adhere to all agency policies and procedures.
• Be consistent and reliable in arrival and attendance.
• Perform duties onsite and offsite of employer as assigned.
• Complete training sessions with insurance providers, fitness program providers
• Complete required training for the agency
• Support the membership, main welcome desk, Sports & Fitness Welcome Desk and accounting departments in fulfilling their duties.
• Conduct other duties as assigned by supervisor.

EDUCATION/EXPERIENCE:

• Bachelor’s degree preferred. Associate degree is required.
• Minimum 2 years of experience in customer service, client facing role.
• A positive attitude, continuous smile and willingness to help members and guest with their requests
• High level of proficiency in Microsoft Office products including Word, Excel and Access. Ability to learn and implement new programs as needed. Must have a proven track record of basic accounting and math skills to process billing and calculate fees.
• Strong interpersonal, written, and verbal communication skills and organizational skills.
• Ability to carry out multiple and diverse tasks concurrently; detail oriented a must; able to work in a fast-paced environment.
• Willingness and enthusiasm to work as part of a team; maintain a positive attitude.
• Must be able to lift to 40 pounds. Ability to walk throughout campus quickly and continuously.