What are the responsibilities and job description for the Analyst, Business Analytics position at JLL?
The Company
Jones Lang LaSalle (JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying, and investing in real estate. With annual revenue of $3.9 billion, Jones Lang LaSalle operates in 70 countries from more than 1,000 locations worldwide. On behalf of its clients, the firm provides management and real estate outsourcing services to a property portfolio of 2.6 billion square feet and completed $63 billion in sales, acquisitions, and finance transactions in 2012. Its investment management business, LaSalle Investment Management, has $46.3 billion of real estate assets under management.
JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of excellence, integrity, respect and trust. We bring a sense of teamwork, inclusion, and diversity in everything we pursue. Our clients see the results as we address their needs, solve their problems, and bring new ideas.
As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract, develop, and retain the very best people in the business.
Our values define who we are, underscore our commitment to clients and provide direction for everything we do.
Our unique culture has been recognized by industry experts and our peers. We are:
The only real estate services and money management firm listed on Forbes magazine's "Platinum 400 Best Big Companies" list for three consecutive years
One of the "100 Best Corporate Citizens" in the United States named by CRO magazine
A "best company to work for' in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong
World's Most Ethical Companies from Ethisphere Institute for fourteen consecutive years.
America's 100 Most Trustworthy Companies from Forbes Magazine
This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit www.jll.com.
The Position
Our dedicated on-account Business Intelligence (BI) team is seeking a Business Intelligence and Analytics Specialist. The role joins a broader team of BI professionals supporting a large strategic client with a key focus on producing a growing array of BI solutions (dashboards, reports, apps, AI, ML, etc.). Our top talent team is on a journey to help the client shift from reporting the news to influencing it, and we're looking for team members who enjoy a challenge, never stop learning, and work well in a fast-paced team environment. This is a Specialist-level role, meaning that it is an individual contributor with an expectation that this individual has a more outstanding technical and leadership skillset.
JLL BI bands progress as: Analyst > Sr. Analyst > Specialist > Sr. Specialist
This role will work directly with our account team and client, the primary consumers of the BI and analytics, and is critical to the success of the client relationship in driving performance management, process improvement, and innovation through fact-based decision making. This position is ideal for someone passionate about using their strong business acumen and deep technical expertise in data analytics to unearth nuggets of information to propel the business forward. A strong candidate will have a strategic perspective, see the big picture, and know-how to influence change. The BI & Analytics Specialist is an outstanding communicator who knows how to leverage data, deploy resources, and collaborate to deliver successful outcomes.
This role, along with the rest of the greater BI team, will help champion and drive a data fluency culture across the account, increasing data-comfort levels to increase BI adoption rates and ultimately nurture a data-driven and results-driven community. An ideal candidate will have impeccable relationship and program management skills and the ability to simultaneously manage multiple projects with various levels of complexity and urgency. The candidate will have extensive experience in Alteryx and experience in coaching and guiding data best practices.
The ideal candidate will have a successful track record in influencing and implementing change by leveraging data and insights to identify opportunities and enhance outcomes. This position works in a broad range of areas related to a global real estate portfolio: facility management, building operations, energy management, leasing, project management, and real estate portfolio planning.
This role will partner with the account team to ensure quality delivery and healthy client relationships since both are critical to the account's success. Thus, this position requires the ability to learn and adapt quickly, collaborate with subject matter experts, and work with various stakeholders with different needs and requirements. A successful candidate will be a self-starter who can work creatively and effectively in a quickly changing environment.
Key Responsibilities
Utilize Alteryx for data prep to surface and devise reporting that result in actionable intelligence
Work with account team to gather data and translate requests into business requirement to help the account achieve its goals and improve operational efficiency
Be an engaging and effective storyteller, adept at translating data into impactful ah-ha's with relevant information for the business
Deep dive into large data sets to answer key business questions using SQL, Excel, and Alteryx and other data manipulation languages
Provide relationship management and advisory support to account team, identifying trends, risks, compliance gaps, and opportunity insights to enable fact-based decision making
Embrace continuous improvement efforts and be ready to evolve along with the team
Learn the function and provide subject matter expertise for all data related processes and analyses related to Project Management
Operate as collaborative liaison between BI creators and BI consumers
Partner with various functions to truly understand the voice of the customer(s)
Work with JLL and Client leaders to understand pain points, inefficiencies and opportunities for improvement, leading data driven analytics to understand key drivers and provide recommendations for improvement
Assist with quality data stewardship, knowing that incorrect data will lead to misinformation
Support the BI team's journey as they evolve from dashboarding into greater BI solutions, such as apps, AI, ML, and predictive analytics
Embrace Agile methodologies to manage workload, deliverables, communications, etc.
Key Requirements
Communication: Excellent presentation skills (verbal and written) with a strong understanding of analytic/statistical concepts and the ability to explain them to others. Able to communicate in a clear and concise manner in English.
Technically Proficient: Highly proficient technical skillset in Alteryx with demonstrated ability to manage, manipulate, and analyze raw data, research data issues, draw conclusions, provide resolution, and develop actionable recommendation.
Storyteller: Able to interpret and tell the story behind the data. Working knowledge of the Corporate Real Estate industry or any multi-services industry is a bonus.
Process Improvement Minded: Committed to continuous improvement through empowerment and management by data and is willing to re-engineer processes from scratch. Good trouble-shooting skills, able to use Root Cause Analysis (RCA). Process-oriented with a good grasp of requirements elicitation, project management, and technical delivery/development processes. Not afraid to fail fast, improve, and iterate.
Client Relationship Builder: Can understand client needs, can set, and manage appropriate client
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Jones Lang LaSalle (JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying, and investing in real estate. With annual revenue of $3.9 billion, Jones Lang LaSalle operates in 70 countries from more than 1,000 locations worldwide. On behalf of its clients, the firm provides management and real estate outsourcing services to a property portfolio of 2.6 billion square feet and completed $63 billion in sales, acquisitions, and finance transactions in 2012. Its investment management business, LaSalle Investment Management, has $46.3 billion of real estate assets under management.
JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of excellence, integrity, respect and trust. We bring a sense of teamwork, inclusion, and diversity in everything we pursue. Our clients see the results as we address their needs, solve their problems, and bring new ideas.
As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract, develop, and retain the very best people in the business.
Our values define who we are, underscore our commitment to clients and provide direction for everything we do.
Our unique culture has been recognized by industry experts and our peers. We are:
The only real estate services and money management firm listed on Forbes magazine's "Platinum 400 Best Big Companies" list for three consecutive years
One of the "100 Best Corporate Citizens" in the United States named by CRO magazine
A "best company to work for' in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong
World's Most Ethical Companies from Ethisphere Institute for fourteen consecutive years.
America's 100 Most Trustworthy Companies from Forbes Magazine
This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit www.jll.com.
The Position
Our dedicated on-account Business Intelligence (BI) team is seeking a Business Intelligence and Analytics Specialist. The role joins a broader team of BI professionals supporting a large strategic client with a key focus on producing a growing array of BI solutions (dashboards, reports, apps, AI, ML, etc.). Our top talent team is on a journey to help the client shift from reporting the news to influencing it, and we're looking for team members who enjoy a challenge, never stop learning, and work well in a fast-paced team environment. This is a Specialist-level role, meaning that it is an individual contributor with an expectation that this individual has a more outstanding technical and leadership skillset.
JLL BI bands progress as: Analyst > Sr. Analyst > Specialist > Sr. Specialist
This role will work directly with our account team and client, the primary consumers of the BI and analytics, and is critical to the success of the client relationship in driving performance management, process improvement, and innovation through fact-based decision making. This position is ideal for someone passionate about using their strong business acumen and deep technical expertise in data analytics to unearth nuggets of information to propel the business forward. A strong candidate will have a strategic perspective, see the big picture, and know-how to influence change. The BI & Analytics Specialist is an outstanding communicator who knows how to leverage data, deploy resources, and collaborate to deliver successful outcomes.
This role, along with the rest of the greater BI team, will help champion and drive a data fluency culture across the account, increasing data-comfort levels to increase BI adoption rates and ultimately nurture a data-driven and results-driven community. An ideal candidate will have impeccable relationship and program management skills and the ability to simultaneously manage multiple projects with various levels of complexity and urgency. The candidate will have extensive experience in Alteryx and experience in coaching and guiding data best practices.
The ideal candidate will have a successful track record in influencing and implementing change by leveraging data and insights to identify opportunities and enhance outcomes. This position works in a broad range of areas related to a global real estate portfolio: facility management, building operations, energy management, leasing, project management, and real estate portfolio planning.
This role will partner with the account team to ensure quality delivery and healthy client relationships since both are critical to the account's success. Thus, this position requires the ability to learn and adapt quickly, collaborate with subject matter experts, and work with various stakeholders with different needs and requirements. A successful candidate will be a self-starter who can work creatively and effectively in a quickly changing environment.
Key Responsibilities
Utilize Alteryx for data prep to surface and devise reporting that result in actionable intelligence
Work with account team to gather data and translate requests into business requirement to help the account achieve its goals and improve operational efficiency
Be an engaging and effective storyteller, adept at translating data into impactful ah-ha's with relevant information for the business
Deep dive into large data sets to answer key business questions using SQL, Excel, and Alteryx and other data manipulation languages
Provide relationship management and advisory support to account team, identifying trends, risks, compliance gaps, and opportunity insights to enable fact-based decision making
Embrace continuous improvement efforts and be ready to evolve along with the team
Learn the function and provide subject matter expertise for all data related processes and analyses related to Project Management
Operate as collaborative liaison between BI creators and BI consumers
Partner with various functions to truly understand the voice of the customer(s)
Work with JLL and Client leaders to understand pain points, inefficiencies and opportunities for improvement, leading data driven analytics to understand key drivers and provide recommendations for improvement
Assist with quality data stewardship, knowing that incorrect data will lead to misinformation
Support the BI team's journey as they evolve from dashboarding into greater BI solutions, such as apps, AI, ML, and predictive analytics
Embrace Agile methodologies to manage workload, deliverables, communications, etc.
Key Requirements
Communication: Excellent presentation skills (verbal and written) with a strong understanding of analytic/statistical concepts and the ability to explain them to others. Able to communicate in a clear and concise manner in English.
Technically Proficient: Highly proficient technical skillset in Alteryx with demonstrated ability to manage, manipulate, and analyze raw data, research data issues, draw conclusions, provide resolution, and develop actionable recommendation.
Storyteller: Able to interpret and tell the story behind the data. Working knowledge of the Corporate Real Estate industry or any multi-services industry is a bonus.
Process Improvement Minded: Committed to continuous improvement through empowerment and management by data and is willing to re-engineer processes from scratch. Good trouble-shooting skills, able to use Root Cause Analysis (RCA). Process-oriented with a good grasp of requirements elicitation, project management, and technical delivery/development processes. Not afraid to fail fast, improve, and iterate.
Client Relationship Builder: Can understand client needs, can set, and manage appropriate client
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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