Communications Manager
Job Posting for Communications Manager at JLL
The Communications Manager is a key enabling role for our client and the account team communications. The role is highly visible and fast-paced, and the ability to successfully manage multiple priorities is essential. Responsibilities include assisting the account leadership team in developing communication tools including newsletter updates, client communications, monthly, quarterly, and annual reports, quarterly client business review presentations, ad-hoc reporting, and providing oversight coordination to the leadership team for initiatives. Strong skills in organization, verbal and written communication, event planning, outstanding attention to detail, self-starter and a deep understanding of building client relationship.
Job Responsibilities
Communications
Lead the account's communications to the team and to the client. This includes not only taking on a leadership role in gathering, maintaining and disseminating information, but also establishing systems, processes, policies and incorporating team involvement.
Collaborate with business teams to ensure alignment and support of core strategies and initiatives and ensure consistency of messaging, as well as "tell our story" to the client organization.
Be the advocate for communicating firm news to the team, and team news to the firm.
Support the team with communications to clients and sites demonstrating a high customer service focus.
Communication Tools
Maintain standard templates for communication tools used by the team.
Team Support
Provide on-boarding duties for new employees, including tracking trainings, liaison with client executive assistant to order new technology, and setting up access to OneView team site and email accounts.
Provide executive assistant support by managing account director's calendar, planning meeting space, and being a liaison with client's executive assistant.
Manage meetings and events for account team, including quarterly All Hands meetings, regional CRM meetings, client appreciation events, employee/client holiday parties, and other team building events.
Concept Creation
Originate new, creative concepts and flawlessly execute them across multiple touch points.
Collaboration
Collaborate with account business groups and performance manager to develop reporting formats and content, including monthly reports, quarterly QBR presentations and other required reports and presentations.
Collaborate and liaison with firm-wide Communications Managers.
Liaison with client's Corporate Communication Department to garner support and coordinate planned communication activities.
Build relationships with Client to support the team in achieving the highest Customer Satisfaction rating.
OneView
Act as OneView Portal administrator for the account, creating meaningful content with user-friendly design. Grant site permissions for employees and client-users.
Act as resource for content owners on OneView team site, and grant team site permissions.
Quality Control
Ensure accuracy via proofreading and editing documents for self and supported team members.
Projects
Complete projects as requested professionally and accurately on or before deadline.
Advisory
Act in advisory role on high-profile projects and special initiatives requiring client communication.
Rewards & Recognition
Become the Rewards & Recognition champion, promoting achievements and successes in account/client communication and on OneView Portal. Ensure active participation in R&R program.
Other Duties
Any and all other duties and tasks assigned.
Knowledge, Skills & Abilities
Education/training
Bachelor's Degree (English, Law, Journalism, Communications) with superior writing and problem solving skills.
Years of relevant experience
3-5 years executive level experience in business communications/writing and organizational protocols.
Skills and knowledge
Knowledgeable on appropriateness of information for client and internal account use.
Knowledgeable about various media tools and methods, including social media.
Excellent verbal and written communication, editing and presentation skills.
Strong project management skills and schedule management skills.
Proficiency in Microsoft Office applications, SharePoint, and desktop publishing programs.
Other abilities
Communicate in a clear and concise manner both verbally and in written documentation.
Flexible, adaptable, and able to work in a fast-paced environment
A creative thinker with demonstrated success in translating broad concepts and ideas into clear and logical communications, leveraged in multiple venues.
Understanding of and commitment to serving our internal clients and contracted obligations.
Ability to work effectively in teams, especially cross-functional groups.
Ability to work confidently and effectively with all levels of employees and clients.
Physical work requirements and work conditions
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Responsibilities
Communications
Lead the account's communications to the team and to the client. This includes not only taking on a leadership role in gathering, maintaining and disseminating information, but also establishing systems, processes, policies and incorporating team involvement.
Collaborate with business teams to ensure alignment and support of core strategies and initiatives and ensure consistency of messaging, as well as "tell our story" to the client organization.
Be the advocate for communicating firm news to the team, and team news to the firm.
Support the team with communications to clients and sites demonstrating a high customer service focus.
Communication Tools
Maintain standard templates for communication tools used by the team.
Team Support
Provide on-boarding duties for new employees, including tracking trainings, liaison with client executive assistant to order new technology, and setting up access to OneView team site and email accounts.
Provide executive assistant support by managing account director's calendar, planning meeting space, and being a liaison with client's executive assistant.
Manage meetings and events for account team, including quarterly All Hands meetings, regional CRM meetings, client appreciation events, employee/client holiday parties, and other team building events.
Concept Creation
Originate new, creative concepts and flawlessly execute them across multiple touch points.
Collaboration
Collaborate with account business groups and performance manager to develop reporting formats and content, including monthly reports, quarterly QBR presentations and other required reports and presentations.
Collaborate and liaison with firm-wide Communications Managers.
Liaison with client's Corporate Communication Department to garner support and coordinate planned communication activities.
Build relationships with Client to support the team in achieving the highest Customer Satisfaction rating.
OneView
Act as OneView Portal administrator for the account, creating meaningful content with user-friendly design. Grant site permissions for employees and client-users.
Act as resource for content owners on OneView team site, and grant team site permissions.
Quality Control
Ensure accuracy via proofreading and editing documents for self and supported team members.
Projects
Complete projects as requested professionally and accurately on or before deadline.
Advisory
Act in advisory role on high-profile projects and special initiatives requiring client communication.
Rewards & Recognition
Become the Rewards & Recognition champion, promoting achievements and successes in account/client communication and on OneView Portal. Ensure active participation in R&R program.
Other Duties
Any and all other duties and tasks assigned.
Knowledge, Skills & Abilities
Education/training
Bachelor's Degree (English, Law, Journalism, Communications) with superior writing and problem solving skills.
Years of relevant experience
3-5 years executive level experience in business communications/writing and organizational protocols.
Skills and knowledge
Knowledgeable on appropriateness of information for client and internal account use.
Knowledgeable about various media tools and methods, including social media.
Excellent verbal and written communication, editing and presentation skills.
Strong project management skills and schedule management skills.
Proficiency in Microsoft Office applications, SharePoint, and desktop publishing programs.
Other abilities
Communicate in a clear and concise manner both verbally and in written documentation.
Flexible, adaptable, and able to work in a fast-paced environment
A creative thinker with demonstrated success in translating broad concepts and ideas into clear and logical communications, leveraged in multiple venues.
Understanding of and commitment to serving our internal clients and contracted obligations.
Ability to work effectively in teams, especially cross-functional groups.
Ability to work confidently and effectively with all levels of employees and clients.
Physical work requirements and work conditions
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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