What are the responsibilities and job description for the Community Ambassador position at JLL?
Job Summary
The Community Ambassador is responsible for delivering client experience every day through face to face engagement, proactive communication, and exceptional customer service.
Ambassadors aim to manage large sites with a bespoke approach to establish stronger relationships and create an engaging experience for our client’s employees and their guests.
The Community Ambassador will be part of the Workplace Experience Services team and is the go-to-person for all workplace operations / facilities matters. The role of the Ambassador will increase the level of partnership between JLL and our vendors.
Key Responsibilities
Site ManagementManage all customer inquiries and issues tactfully and confidently
Conduct daily site walk checklist to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately
Ensure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupied
Ensure office equipment is in good working condition. Otherwise, rectify immediately
Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace
Ensure services are delivered within SLA’s and compliant with applicable laws, rules, and regulations
Consolidate all customer issues and generate monthly report
Customer Service & CommunicationsStart the day with greeting customers, using customer name
Visibly engaged and well known in the workplace; spends a minimum of four hours per day walking the site
To be attuned with customer, build meaningful relationships with stakeholders across all levels, carrying a hospitality calling card as appropriate
Share communications collaterals with the JLL team
Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow up to ensure questions / requests are answered. Urgent issues / emails to be prioritized first
Administrative DutiesPerform / stock pantry and supplies as needed
Administer workplace policies (clean desk, appropriate use of space, etc.)
Additional duties as assigned by Workplace / Facility Manager
Qualifications: Bachelor’s degree or equivalent
3 – 5 years prior experience in hospitality, tourism, events operations property management, or related profession
Confident, friendly & engaging
Customer focused mentality with a passion for hospitality
Excellent verbal and written communication skills, ability to communicate professionally at all levels
Meticulous with strong organizational and time management skills
Strong interpersonal skills and highly collaborative
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)
The Community Ambassador is responsible for delivering client experience every day through face to face engagement, proactive communication, and exceptional customer service.
Ambassadors aim to manage large sites with a bespoke approach to establish stronger relationships and create an engaging experience for our client’s employees and their guests.
The Community Ambassador will be part of the Workplace Experience Services team and is the go-to-person for all workplace operations / facilities matters. The role of the Ambassador will increase the level of partnership between JLL and our vendors.
Key Responsibilities
Site ManagementManage all customer inquiries and issues tactfully and confidently
Conduct daily site walk checklist to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately
Ensure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupied
Ensure office equipment is in good working condition. Otherwise, rectify immediately
Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace
Ensure services are delivered within SLA’s and compliant with applicable laws, rules, and regulations
Consolidate all customer issues and generate monthly report
Customer Service & CommunicationsStart the day with greeting customers, using customer name
Visibly engaged and well known in the workplace; spends a minimum of four hours per day walking the site
To be attuned with customer, build meaningful relationships with stakeholders across all levels, carrying a hospitality calling card as appropriate
Share communications collaterals with the JLL team
Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow up to ensure questions / requests are answered. Urgent issues / emails to be prioritized first
Administrative DutiesPerform / stock pantry and supplies as needed
Administer workplace policies (clean desk, appropriate use of space, etc.)
Additional duties as assigned by Workplace / Facility Manager
Qualifications: Bachelor’s degree or equivalent
3 – 5 years prior experience in hospitality, tourism, events operations property management, or related profession
Confident, friendly & engaging
Customer focused mentality with a passion for hospitality
Excellent verbal and written communication skills, ability to communicate professionally at all levels
Meticulous with strong organizational and time management skills
Strong interpersonal skills and highly collaborative
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)
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