What are the responsibilities and job description for the GMP Coordinator Lead position at JLL?
Job Description
We are looking for an GMP Coordinator Lead to join our team in Norwood, MA. This position is responsible for assisting soft service manager with the following: supplier performance, processes, and quality standards for services including but not limited to cleaning/custodial, solid waste & recycling, pest control to elevate overall site services performance.
Responsibilities-
Participate in the creation and implementation of inspections and other quality practices and procedures.
Continuously monitor established quality procedures and resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.
Directly interface, both verbally and written, with client senior management, vendors, and throughout all levels of the organization.
Stay current with all federal and state regulations/codes, comply with specifications, and ensure standards are met.
Provide direct supervision of Quality Assurance to include training, assigning tasks, performance appraisals, and monitor procedures to ensure the processes are completed in an efficient and safe manner, and within the scope of company policies and procedures,
Conducts planned inspections of the sites to check the level of service quality provided by in-house and vendor teams. These inspections should serve as an assurance of quality as measured by the surveys received from the clients.
Provides oversite and direction to advance service quality and enhance the client partnership.
Supplier Performance Management: Delivers high quality, creative, and cost-effective solutions that delights the client. Closely monitors work requests communicated by JLL, the client and vendors.
Dramatically raise the bar in vendor quality and service while reducing overall costs.
Hold vendors accountable for delivering high quality service per contract expectations, partnering with vendors to continuously improve service quality, and resolve/troubleshoot service issues.
Analyze trends and utilize data to anticipate and proactively address issues in the environment.
Financial Acumen: Challenges year-over-year increases in costs; pro-actively identifies ways to drive out "process waste" in order to reduce costs
Develop and maintain positive client relationship.
Any and all other duties and tasks assigned
Skills/Qualifications
Bachelor's degree or equivalent work experience medical manufacturing
5 years of facility/maintenance management experience
Client service-oriented attitude
Excellent verbal and written communication skills
Strong organizational, prioritization, and interpersonal skills
Advanced computer and office software skills
Proficient with Microsoft Office programs such as Excel, Outlook, Word, etc.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
We are looking for an GMP Coordinator Lead to join our team in Norwood, MA. This position is responsible for assisting soft service manager with the following: supplier performance, processes, and quality standards for services including but not limited to cleaning/custodial, solid waste & recycling, pest control to elevate overall site services performance.
Responsibilities-
Participate in the creation and implementation of inspections and other quality practices and procedures.
Continuously monitor established quality procedures and resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.
Directly interface, both verbally and written, with client senior management, vendors, and throughout all levels of the organization.
Stay current with all federal and state regulations/codes, comply with specifications, and ensure standards are met.
Provide direct supervision of Quality Assurance to include training, assigning tasks, performance appraisals, and monitor procedures to ensure the processes are completed in an efficient and safe manner, and within the scope of company policies and procedures,
Conducts planned inspections of the sites to check the level of service quality provided by in-house and vendor teams. These inspections should serve as an assurance of quality as measured by the surveys received from the clients.
Provides oversite and direction to advance service quality and enhance the client partnership.
Supplier Performance Management: Delivers high quality, creative, and cost-effective solutions that delights the client. Closely monitors work requests communicated by JLL, the client and vendors.
Dramatically raise the bar in vendor quality and service while reducing overall costs.
Hold vendors accountable for delivering high quality service per contract expectations, partnering with vendors to continuously improve service quality, and resolve/troubleshoot service issues.
Analyze trends and utilize data to anticipate and proactively address issues in the environment.
Financial Acumen: Challenges year-over-year increases in costs; pro-actively identifies ways to drive out "process waste" in order to reduce costs
Develop and maintain positive client relationship.
Any and all other duties and tasks assigned
Skills/Qualifications
Bachelor's degree or equivalent work experience medical manufacturing
5 years of facility/maintenance management experience
Client service-oriented attitude
Excellent verbal and written communication skills
Strong organizational, prioritization, and interpersonal skills
Advanced computer and office software skills
Proficient with Microsoft Office programs such as Excel, Outlook, Word, etc.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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