What are the responsibilities and job description for the Welcome Host position at JLL?
Location: Chicago, IL
Salary: $40,000 - $45,000
At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused workplace. The role is client facing and candidates must exhibit exceptional customer service, presentation and communication skills across all levels of the business including the C-suite, high-net worth individuals and our colleagues.
The Welcome Host is responsible for delivering a memorable visitor and colleague experience each day through engagement, proactive communication and exceptional customer service.
Our Welcome hosts aims to: Put ourselves in the shoes of our colleagues and visitors to make their journey frictionless and deliver a memorable impact
Be seen as the point of contact for OurWorkplace, enabling our colleagues to perform at their best
Create moments that matter
Deliver effortless services
Support a workplace that is the envy of others
The Welcome hosts will be responsible for all aspects of service delivery and operations, including programs that enable integrated hospitality focused service. The hosts will provide friendly, knowledgeable, and courteous first impressions to guests and visitors while proactively anticipating the needs of our visitors and guests.
Our Welcome host team ensures a seamless consistent level of service is provided at every user touchpoint.
I am an upbeat individual with integrity and a can-do attitude. I am passionate about delivering an exceptional level of service and take responsibility for my contribution to the team. I have an incredible ability to spark an immediate rapport with visitors and colleagues alike. I like to build relationships quickly and efficiently and always look for innovative ways to improve efficiencies within the workplace and enhance client experiences, whilst showing I am flexible and adaptable. I enjoy completing tasks and responsibilities and working to deadlines to deliver for the people around me.
What this job involves:
Visitor Engagement
Provide a memorable and exceptional welcome experience to all visitors, assisting our visitors and colleagues, delivering moments that matter
Support our visitors and colleagues, with getting into the workplace and carry out their day, while delivering a passionate and inspired service and experience
Deliver an effortless service approach allowing flexibility for each colleague and visitor
Provide an frictionless experience catered to each individuals situation, whether they require a speedy or a more enhanced service
Welcome, register, and assist visitors and colleagues in compliance with client security policies while delivering a human-centric approach aiding in a tailored approach
Aid in creation of an environment that establishes our clients as the workplace of choice that others look to emulate
Liaise with the colleague to ensure a visitor is received up in a timely manner while making the visitor feel welcome and comfortable
Help, guide and provide support to all colleagues and visitors by providing directional support on-site
Respond to inquiries from internal and external visitors regarding such information as: locations of buildings, local services and local amenity information
Maintain confidentiality at all times
Administrative Duties
Actioning email and workplace requests
Maintain safety and hygiene procedures of the welcome area
Administer workplace policies (clean desk, appropriate use of space, etc.)
Handle basic inquiries and issues or escalate them to the appropriate department when necessary
Act calmly and professionally in emergency situations, ensuring visitor safety and following established safety protocols
Additional duties as assigned by Experience Services Leader
Hours of Operation
Role is required for 40 hours per week
Main business hours are 8am-5pm Monday through Friday
Standard shifts will range between 7am-4pm
Desk coverage requirements may change
Overtime or extra shifts are dependent upon business levels
Experience
Degree in hospitality or equivalent experience is preferred
1 - 3 years prior experience in hospitality, tourism, events operations property management, or related profession
Skills
Confident, friendly & engaging
Proactive and approachable
Infectious personality and positive mindset
Engaging and professional appearance
Customer focused mentality with a passion for hospitality
Excellent verbal and written communication skills, ability to communicate professionally at all levels
Meticulous with strong organizational and time management skills
Strong interpersonal skills and highly collaborative
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Salary: $40,000 - $45,000
At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused workplace. The role is client facing and candidates must exhibit exceptional customer service, presentation and communication skills across all levels of the business including the C-suite, high-net worth individuals and our colleagues.
The Welcome Host is responsible for delivering a memorable visitor and colleague experience each day through engagement, proactive communication and exceptional customer service.
Our Welcome hosts aims to: Put ourselves in the shoes of our colleagues and visitors to make their journey frictionless and deliver a memorable impact
Be seen as the point of contact for OurWorkplace, enabling our colleagues to perform at their best
Create moments that matter
Deliver effortless services
Support a workplace that is the envy of others
The Welcome hosts will be responsible for all aspects of service delivery and operations, including programs that enable integrated hospitality focused service. The hosts will provide friendly, knowledgeable, and courteous first impressions to guests and visitors while proactively anticipating the needs of our visitors and guests.
Our Welcome host team ensures a seamless consistent level of service is provided at every user touchpoint.
I am an upbeat individual with integrity and a can-do attitude. I am passionate about delivering an exceptional level of service and take responsibility for my contribution to the team. I have an incredible ability to spark an immediate rapport with visitors and colleagues alike. I like to build relationships quickly and efficiently and always look for innovative ways to improve efficiencies within the workplace and enhance client experiences, whilst showing I am flexible and adaptable. I enjoy completing tasks and responsibilities and working to deadlines to deliver for the people around me.
What this job involves:
Visitor Engagement
Provide a memorable and exceptional welcome experience to all visitors, assisting our visitors and colleagues, delivering moments that matter
Support our visitors and colleagues, with getting into the workplace and carry out their day, while delivering a passionate and inspired service and experience
Deliver an effortless service approach allowing flexibility for each colleague and visitor
Provide an frictionless experience catered to each individuals situation, whether they require a speedy or a more enhanced service
Welcome, register, and assist visitors and colleagues in compliance with client security policies while delivering a human-centric approach aiding in a tailored approach
Aid in creation of an environment that establishes our clients as the workplace of choice that others look to emulate
Liaise with the colleague to ensure a visitor is received up in a timely manner while making the visitor feel welcome and comfortable
Help, guide and provide support to all colleagues and visitors by providing directional support on-site
Respond to inquiries from internal and external visitors regarding such information as: locations of buildings, local services and local amenity information
Maintain confidentiality at all times
Administrative Duties
Actioning email and workplace requests
Maintain safety and hygiene procedures of the welcome area
Administer workplace policies (clean desk, appropriate use of space, etc.)
Handle basic inquiries and issues or escalate them to the appropriate department when necessary
Act calmly and professionally in emergency situations, ensuring visitor safety and following established safety protocols
Additional duties as assigned by Experience Services Leader
Hours of Operation
Role is required for 40 hours per week
Main business hours are 8am-5pm Monday through Friday
Standard shifts will range between 7am-4pm
Desk coverage requirements may change
Overtime or extra shifts are dependent upon business levels
Experience
Degree in hospitality or equivalent experience is preferred
1 - 3 years prior experience in hospitality, tourism, events operations property management, or related profession
Skills
Confident, friendly & engaging
Proactive and approachable
Infectious personality and positive mindset
Engaging and professional appearance
Customer focused mentality with a passion for hospitality
Excellent verbal and written communication skills, ability to communicate professionally at all levels
Meticulous with strong organizational and time management skills
Strong interpersonal skills and highly collaborative
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Travel Ultrasound Technologist
Host Healthcare -
Olympia, IL
Travel Nurse RN
Host Healthcare -
Olympia, IL
RN - Peds
Host Healthcare, Inc. -
Ridge, IL
