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HR Assistant, Call Center

Job Search | YRCI
Suitland, MD Full Time
POSTED ON 5/30/2024

Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI, collaborative people and innovative thinking are the driving force behind our growing success. We provide our employees a professional environment in which to find challenging, rewarding work and learning opportunities to allow them to flourish.

Professionals Driven by Excellence | Career Growth & Development | Collaboration & Innovation

These are the driving forces that make YRCI more than just your next job. Let’s build your career together.

Job Title
HR Assistant, Call Center
Location
Suitland, MD US (Primary)
Job Type
Full-time
Position Benefits
As an employee of YRCI working full-time, you are eligible for an attractive benefits package including medical, dental, vision, life, short-term and long-term disability insurance, 401(k) retirement plan with a defined company match, flexible spending accounts, flexible work schedules, tuition and professional development reimbursement programs, 11 paid holidays, paid time off that accrues beginning your first day of work, and a number of supplemental plans. Eligibility begins on YOUR VERY FIRST DAY OF EMPLOYMENT.
Exemption Type
Non-Exempt
Education
High School Diploma
Job Description

YRCI does not enforce a vaccination requirement for our employees. For client-site positions, Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.

Provide Call Center support by performing the following:

  • Answer over 800 plus incoming calls and 1000 plus Remedy tickets monthly. 
  • Responsible for electronic Official Personnel Folder (eOPF), CHRIS and HRConnect issues, various audits throughout the year, conducting webTA training, advising on webTA related issues and guidance.
Job Requirements
  • One (1) to two (2) years of experience supporting an Office of Human Resources (OHR) within the Federal government is required.
    • Experience includes staffing, benefits, processing, records management, etc.
  • Experience with the National Finance Center’s (NFC) payroll system is highly preferred.
  • A high school diploma/GED is required and a college degree is preferred.
We employ people who are driven by excellence, committed to integrity, and inspired by opportunities to achieve positive results.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. YRCI is an E-Verify employer. As a contractor and subcontractor, YRCI shall abide by the requirements of 41 CFR §§ 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. No sponsorship is available for this position.

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