System Administrator / Desktop Support Engineer

This Jobot Job is hosted by: Keith Fletcher
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Salary: $77,000 - $110,000 per year

A bit about us:

Our client is a design/engineering/field services firm specializing in the electrical power utility market. They provide support and solutions to the nation's electrical infrastructure. They support a vital industry for our nation and take pride in their service and team.

Why join us?

Our client offers a competitive compensation and benefits package, including:

• Competitive salary
• Medical, Dental, Vision
• PTO

Job Details

The System Admin / Support Engineer will use knowledge and specialized skills to implement technical solutions provide high-quality support for computer hardware, operating systems, enterprise applications, and internally developed software, and provide testing for our internally developed software. In addition, the Support Engineer will determine when it is appropriate to deviate from standard practice to accomplish the desired result and troubleshoot and solve straightforward problems that do not have defined SOPs.

ESSENTIAL JOB SKILLS/DUTIES:

Interact with management and staff to provide analytical and technical assistance for the continuous improvement of IT solutions
Performs computer deployment duties, including unboxing, imaging, staging, software installation, data migration, printer/drive mapping, asset and peripheral setup with post-install troubleshooting and support, shipping assets to end users
Provide support for mobile devices/tablets, in person, over the phone, by email, or through Mobile Device Management platforms (MS InTune, MobileIron)
Provide technical support for various office systems locally/remotely: copiers, printers, plotters, scanners, desk phones, phone systems, conferencing equipment
Monitor, prioritize, and escalate unresolved help tickets in a queue or as assigned.
Process new hire, term, and move requests, creating the appropriate work items within the ticketing system.
SCCM experience preferred
PowerShell experience preferred

QUALIFICATIONS:

Proficient computer skills (Microsoft Office products, i.e., Word, Excel, Outlook, PowerPoint, SharePoint, Visio, Project, Teams. Windows troubleshooting, understanding of basic networking concepts, software installation, hardware troubleshooting, and basic security principles)
Familiarity with Microsoft Active Directory, Microsoft Exchange
Familiarity with ManageEngine, Jira, or ServiceNow is a plus
Ability to explain complex IT concepts in simple terms

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