Customer support

Job Description

We seek a matured, skilled and experience Remote Customer Support Represemtative to plays a crucial role in providing exceptional customer service and support to our clients.

This position involves handling customer inquiries, resolving issues, and ensuring customer satisfaction. Additionally, the Customer Support Agent will be actively involved in overdue collections, account receivables, and debt collections.

Key Responsibilities :

• Respond promptly and professionally to customer inquiries via various communication channels
• Provide accurate information and assistance to customers regarding products and services
• Resolve customer issues efficiently, escalating complex cases as necessary
• Maintain detailed records of customer interactions and follow up on outstanding matters
• Manage overdue collections, including contacting customers with outstanding payments and negotiating payment arrangements
• Handle account receivables tasks such as invoicing, payment processing, and monitoring outstanding balances
• Identify opportunities for process improvement and contribute to enhancing the overall customer experience
• Adhere to company policies, procedures, and regulatory requirements at all times

Qualifications :

• High school diploma or equivalent; additional education or certification in customer service is a plus
• Proven experience in customer service, call center operations, or related fields
• Strong communication skills and the ability to interact effectively with customers
• Proficiency in using computer systems, CRM software, and office applications
• Excellent problem-solving abilities and attention to detail
• Ability to work efficiently in a fast-paced environment and meet deadlines
• Prior experience in overdue collections, account receivables, or debt collections is preferred

Last updated : 2024-09-09