Service Delivery Analyst Specialist

Company Description

Job Description

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Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

This is an advanced professional role expected to perform support activities required to maintain a high level of availability and stability for one or more applications.  This will include incident resolution, problem analysis and permanent resolution, change deployment and validation, and application performance analysis.

About the team:

The CIO Platform team provides support for the Securities Finance and Processing business in Capital Markets. We are very client focused and responsible for implementing, maintaining, and supporting internally developed applications in a Production environment. Working closely with our internal partners, we deliver technical solutions that drive our business and ensure success.

What you will be doing:

• Providing technical support for a Microsoft Windows Server based production processing environment.
• Installs, maintains and supports application components and subsystems including third party software.
• Detects, diagnoses and reports related problems.
• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
• Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.
• Creates and maintains complete documentation relative to the support of application software.
• Provides twenty-four hour support for applications and supporting software.
• Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
• Acts as project liaison/Services Delivery advocate on projects.
• Plans and supports application specific disaster recovery activities including development and maintenance of documentation.
• Conducts production support validations/certifications and accepts turnover from development.
• Provides standardized operational reporting metrics to business as well as information technology management.
• Monitors and maintains product availability, capacity and performance for products based on defined service level.
• Provides support to the application security functionality and related administrative and audit services.
• Participates in change management reviews, confirmation of changes implemented and validate associated documentation.
• Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times.
• Other related duties assigned as needed.

What you bring:

• Previous experience in a Production Service Delivery role
• Excellent analytical, decision-making, and problem-solving skills
• Technical background and ability to quickly learn and understand new technologies.
• Willingness to take on new challenges across a broad range of activities.
• Excellent verbal and written communication skills
• A client centric attitude
• Flexibility, versatility, dependability
• Positive outlook, strong work ethic

Added bonus if you have:

• Experience with Networking, Wireshark, Dynatrace, Splunk, Microsoft SQL Server, RedHat, or Virtualization
• Demonstrated knowledge of FIS products and services
• Demonstrated knowledge of financial services industry

What we offer you

At FIS, you can learn, grow, and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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