What are the responsibilities and job description for the Service writer position at JobsRUs.com?
JobsRUs.com is seeking to hire a Service Writer for our client in Orlando, FL!
Benefits Available!
Weekly Pay!
Pay Rate - $24.50 / hr
1st Shift : 8am-5pm with possible overtime
Job Description
Serves as primary customer contact to promote quality customer service and increase business within the branch location.
Key Responsibilities
Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability;
reviews plans with the Service Supervisor / Team Lead prior to customer contact.
Works with the Service Supervisor and / or Team Lead to schedule job assignments
Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties;
explain charges to customers
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction
Education : HS diploma; college education is a plus but not required
Candidates must have good customer service skills and experience within Automotive / Diesel market
Last updated : 2024-08-13
Salary : $25
