Parts advisor

PARTS TECHNICIAN / ADVISOR

LOCATION : North Chesterfield, VA

TYPE : Full-time, Monday-Friday (Day Shift)

SUMMARY :

The Parts Technician will be responsible for assisting with the daily operations of the Parts department including delivering optimal customer service and parts knowledge to internal (Rentals, Sales and Service Departments) and external customers.

This position performs a variety of duties including providing price quotations, checking inventory for product availability, providing delivery dates to customers and verifying prices.

POSITION REQUIREMENTS / QUALIFICATIONS :

Education / Certification :

• Valid driver’s license with a clean driver’s abstract
• Must have a forklift license or willing to obtain
• Must be able to pass a pre-employment background check

Experience :

• 3-5 years’ experience in a heavy equipment, construction or automotive parts and / or service environment
• 3-5 years’ experience in Inventory Management
• Strong computer skills including Microsoft Office and ERP / Inventory Management systems
• Mechanical aptitude or previous exposure to heavy equipment parts

POSITION RESPONSIBILITIES :

• Provide customer service to both internal and external customers to meet their parts needs in alignment with the company’s parts protocols and processes
• Receive parts requests from customers in person, through the internal Order Confirmation Process, by phone or email and respond with a quote or information in a timely manner
• Receive, provide and issue purchase orders and receipts of goods
• Research availability of parts, either within the facility or from other resources as necessary
• Search part numbers using a computer or standard catalogue
• Mark materials with identifying information to communicate parts allocations to service work orders
• Maintain communication with Shipping / Receiving, suppliers and customers to ensure efficiency within the parts department
• Provide and maintain accurate back order reports
• Effectively sell and cross-sell parts referencing active campaigns or promotions
• Complete all applicable inventory, work orders, PO’s, receipts of goods entry and put stock away
• Participate in required inventory cycle counts and provide back-up support to other parts department employees as required
• Participate in training to remain up to date on products represented by JJE and new / revised protocols
• Assist the Rentals, Sales and Service Departments in scheduling by meeting regularly to communicate status of parts orders

SAFETY DUTIES & RESPONSIBILITIES

Employees must :

• Work in compliance with the appropriate safety legislation / regulations / safety policies
• Report any known workplace hazard or safety violations
• Use any safety equipment, protective devices or clothing required
• Not remove or make ineffective any protective device required by the Company or by the regulations.

OTHER DETAILS

Work Environment :

• Parts Counter / Customer Service environment
• Office environment
• Warehouse environment

Travel Expectations :

2% -5% for pick-ups and deliveries

Physical Demand :

• Frequently required to lift and move moderately heavy objects
• Frequently required to remain in a stationary position
• Occasionally standing and walking
• Must be able to lift 50 lbs

WHY WORK AT JJE?

• Talented, dedicated and passionate team to work with
• Exceptional best-in-class products and service offerings for our customers
• Market-competitive compensation package with annual increase opportunities
• Premium benefit options to suit your needs
• Paid Personal Days
• Charitable Giving Program
• Educational Scholarship Program
• Tuition Reimbursement
• 401(k) matching program
• Federally recognized as a certified Employment Equity organization
• Member of multiple provincial safety programs and COR certified
• Our Core People Values : Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

WHO WE ARE :

As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure- maintenance equipment to municipalities and contractors across Canada and the US.

Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a dynamic and growing organization, focused on maintaining an employer of choice culture.

We have a stable, team-based, and collaborative work environment that drives our organization to be best-in-class within our industry.

We offer opportunities across Canada and the U.S.

and are committed to providing challenging and rewarding career paths for our employees.

JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally.

JJE is a proud subsidiary of Federal Signal Corporation.

If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application.

We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.

Last updated : 2024-10-18