What are the responsibilities and job description for the Customer Service Representative position at Joey Lee Agency?
Job Description
Join the Joey Lee Agency, a vibrant hub for individuals passionate about delivering exceptional customer service. Our office is based in the heart of Hattiesburg, Mississippi, where we thrive on creating memorable experiences for our clients. At Joey Lee Agency, we value the personal touch and believe in the power of face-to-face interactions. As a Customer Service Representative, you'll be at the forefront of our mission to exceed customer expectations and build lasting relationships.
If you're someone who enjoys engaging with people, problem-solving, and bringing a smile to someone's face, this role is perfect for you. We are looking for individuals who are dedicated, proactive, and eager to make a difference in the lives of our valued clients. Join us in providing top-tier service and creating positive experiences for everyone we interact with at the Joey Lee Agency.
Salary: $30000.00 - $45000.00 per year
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Hands on Training
Mon-Fri Schedule
Evenings Off
Responsibilities
Customer Interactions: Handle customer inquiries, provide product information, and assist with problem resolution in a professional and friendly manner.
Issue Resolution: Effectively address customer issues, troubleshoot problems, and escalate complex cases as needed to ensure resolutions are achieved promptly.
Documentation: Maintain accurate records of customer interactions, ensuring details are recorded correctly for future reference and follow-up.
Feedback Collection: Gather feedback from customers to improve services, procedures, and overall customer experience, contributing to the continuous enhancement of our service quality.
Adherence to Policies: Follow company policies and procedures to ensure consistency and compliance with regulations, delivering a seamless and reliable service experience.
Requirements
Communication Skills: Strong verbal and written communication skills to interact effectively with clients and team members.
Customer Focus: A genuine desire to help and support clients, with a customer-first mindset.
Problem-Solving Abilities: Ability to think quickly, analyze situations, and provide creative solutions.
Detail-Oriented: Strong attention to detail to ensure accuracy in client interactions and record-keeping.
Adaptability: Ability to work in a fast-paced environment and handle multiple priorities with ease.
Positive Attitude: A positive and inviting demeanor that embodies the values of Joey Lee Agency.
Company Description
I'm committed to helping Petal area residents assess their immediate and long-term needs and choose options that will help them achieve their goals. Part of what I like best about my job is that I can offer customers options for a wide variety of coverage and services. You can depend on me to help you look at the big picture.
Salary : $30,000 - $45,000