Outpatient Intake Coordinator

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Outpatient Intake Coordinator Level I –
Reports to the Supervisor, Care Mgmt and under general supervision coordinate and manage the referral and/or authorization process in accordance with benefit contract guidelines and criteria. Ensures customer satisfaction by providing timely and accurate information when responding to customer inquiries, utilizing good judgment in triaging and documenting customer calls. Participates in the daily operations of the department which may include processing authorizations, participation in resolving claims related issues, assisting with internal and external mail, filing and other administrative duties as assigned.

Hours: Monday through Friday 8:30 a.m. - 5:00 p.m.

Location: FULLY REMOTE

• Using Microsoft Office and RightFax - Responsible for faxing back 200 faxes daily
• Other administrative duties, as assigned

• High school diploma required.
• Requires knowledge of the referral and authorization process as well as the daily activities of an intake unit.
• Requires an understanding of managed care
• Basic Knowledge of ICD-9 diagnosis and CPT coding.
• Requires knowledge of behavioral health and medical terminology

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.