Alarm Monitoring Center Associate, 1st Shift (Job Number: 987)

We are seeking an Alarm Monitoring Center Associate to join our federal team based at our Kansas City, MO (or Aurora, CO)  monitoring center location. 

 

At Johnson Controls, we support our nation’s most critical facilities, the people who occupy them, and the missions they enable. Johnson Controls Federal Systems (JCFS) is a specialized team serving as a trusted partner to the federal government. We help modernize U.S. military installations, Department of Defense and other federal agency facilities to be smarter, more resilient, efficient, sustainable, and secure.

Pay Range: $20.00 - $27.00 p/h to start. Will receive an additional $2.00 per hour upon receipt of active Department of Defense Secret security clearance.

Location: This position can be based out of Aurora, CO or Kansas City, MO (Relocation not available)
Shift: 1st Shift (6:30 am - 3:00 pm, Central Time from Wednesday - Sunday.  (Monday & Tuesday are days off)
Benefits: Eligible for benefits on first day of employment
Vacation: 3 weeks of paid vacation per calendar year
Travel Required: None

 

As an Alarm Monitoring Associate, you will:

 

• Handle incoming alarm signal activities and take appropriate action per instruction, including video surveillance and monitoring of security equipment and fire alarm systems on-site at military facilities around the United States
• Notifies appropriate authorities and customers if alarm signal is received
• Makes outbound calls in order to dispatch Police and/or Fire Departments regarding alarm activities while following standard operating procedures
• Responds quickly and precisely to incoming phone calls
• Documents all alarm activity and subscriber phone calls via PC and activity reports
• Operates all call center equipment and peripheral equipment
• Interacts with external and internal customers via telephone, email and in person
• Work with outside repair technicians, guards, etc. to ensure that signals are received properly and that circuits and signaling devices are restored to normal operation
• Initiates necessary action when irregular signals are received or trouble develops
• Resolves operational, customer service and/or employee issues
• Adheres to standard operating procedures and special instructions
• Promotes a positive customer service atmosphere. 
• Other duties as assigned
  
  

Required Qualifications:

• High School Diploma or GED
• At least one year of customer service experience; preferably in a call center environment
• Professional communication skills, both written and verbal
• Intermediate computer knowledge including general Microsoft Windows environment and Microsoft Office suite (Word, Excel, Powerpoint, etc)
• Able to multi-task in a fast-paced work environment
• Comfortable handling potential emergency situations
• Able to type a minimum of 25 words per minute
• Strong organizational skills, ability to multi-task, and detail orientation
• Successful completion of training module (minimum 80% accuracy)
• The ability to obtain and maintain a Department of Defense Secret security clearance required. (This involves a background/character, criminal history, employment, and credit check.)  Active Secret security clearance preferred.

 

Preferred Qualifications:

• Prior experience working with law enforcement, emergency dispatching, or a criminal justice background
• Experience working with DoD Masterminds software
  
  

Who We Are

At Johnson Controls (NYSE:JCI), we are One Team working collaboratively to create purposeful solutions that make a difference in the world. We are a Fortune 500 company with more than 100,000 employees worldwide offering the world`s largest portfolio of building technology products, solutions and services. As a member of our Federal Systems team, your work matters. We value and recognize your contributions and want to help you succeed. We invest in our employees, provide opportunities for growth and advancement, and foster a culture of inclusion and respect.

 

To learn more about who we are and what we do, please check out our Take a Journey video.  

Recently, Johnson Controls has been recognized by several organizations for leadership in Environment, Sustainability and Governance, as well as innovations in smart building platforms:

• Named to FORTUNE’s “Most Admired Companies” List
• Corporate Knights Global 100 Most Sustainable Corporations in the World
• Identified as a Sustainalytics Top-Rated ESG Performer for managing material ESG issues
• Received HRH The Prince of Wales’ inaugural Terra Carta Seal
• Ranked 67 on the Drucker Institute’s list of best-managed companies in America
• Named Chairman and CEO George Oliver IoT CEO of the Year for 2022

 

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers

 

Division: JCFS (Johnson Controls Federal Systems)

#LI-JW2

#LI-Onsite

Salary : $2 - $27