Technical Support Analyst I

Overview

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you’re searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

Job Description

The Customer Service Team within the Department of Technology and Innovation is seeking a talented Technical Support Analyst I to provide customer support to all departments within the County. Ideal candidates should be self-motivated with a passion for solving technical problems and a focus on providing excellent customer service! Applicants will possess strong troubleshooting skills, ability to multitask and excels in a team environment.  Additional skills include excellent organization, communication, customer service and attention to detail skills with general computer hardware/software installation and troubleshooting knowledge. Initial review of applications will begin on March 22, 2024. This position will be eligible for our Remote Work program after initial training. 

• Responds to basic user inquiries and prioritizes requests; assists with the installation of software, hardware and peripheral equipment.
• Directs issues to the appropriate personnel for service, repair, and training;  maintains record of daily data communication transactions, problems, and actions taken or installation activities;  provides follow-up contact to users reporting technology related problems and issues to ensure customer satisfaction.
• Conducts preventive maintenance, troubleshoots, and resolves problems; performs minor repairs to hardware, software, or peripheral equipment according to specifications.
• Assists with computing technology projects, including testing and troubleshooting.
• Orders computer supplies and equipment as directed; assists with the removal or disposal of old supplies and equipment.
• Prepare computers for deployment by applying image and installing software; deploys computers as needed.
• Other duties as assigned by the supervisor.

Job Requirements

Minimum Job Requirements:

High school diploma or equivalent and one year of information technology experience and a valid driver's license with an acceptable driving record are required.  

Johnson County Government requires successful completion of reference/background screening for all positions.  

Preferred Job Requirements:

Associate's degree in Information Technology or related field is preferred.

Education/Experience Substitutions:

Education may be substituted for experience.

Physical, Environmental, and Special Working Conditions:

All County employees may be called upon to assist other departments in a declared emergency situation.