Head of Employee Relations Service Delivery, NA

Johnson & Johnson
Tampa, FL Other
POSTED ON 2/11/2022 CLOSED ON 4/15/2022

What are the responsibilities and job description for the Head of Employee Relations Service Delivery, NA position at Johnson & Johnson?


Johnson & Johnson is hiring a Head of Employee Relations Service Delivery, NA. This role will be based in Tampa, FL.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people.

With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.

Summary:

This position has overall responsibility to lead and direct the regional delivery of Employee Relations (ER) services in North America & globally scaled processes. They are accountable for the effective management of ER services measured by timely execution & on-success criteria delivery of employee relations core processes (such as grievance and discipline), meeting external & internal compliance & audit requirements resolution of service requests within defined time periods, levels of accuracy and quality standards; meeting established cost to serve rates and customer satisfaction levels. This position is accountable for leading a team of ER professionals that provide accurate and timely services and that treat the workforce respectfully and maintain high levels of confidentiality, trust and integrity in the handling of sensitive matters.  They foster a culture of rigorous adherence to standards, process excellence and continuous improvement.

 

Key responsibilities include:

  • Lead delivery of ER processes for North America (~45,000 employees across 3 countries)
  • Partner with the other GS service lines (e.g., Total Rewards, Recruiting / Talent Acquisition, Global Mobility etc.) and regional HR teams to ensure coordination of operational matters that impact ER areas
  • Manage a team of 20 ER professionals supporting geographies/processes within the region who partner with respective GS & HR teams to ensure that ER outcomes are delivered
  • Ensure adequate support of integration of acquisitions in the region with respect to ER processes and policies
  • Ensure delivery of compliance activities to meet local/external legislation (labor laws, employment laws, Sox, etc.) as well as internal standards
  • Ensure effective integration of new support requirements into the Regional ER team as they are introduced by HR special projects and initiatives.  Resolve complex process and policy inquiries requiring higher level knowledge and authority and/or interaction with 3rd Parties.     
  • Provide leadership guidance to multiple reporting lines within the Regional ER/LR team. Manage and motivate team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, monitor and provide constructive feedback for performance improvement.      
  • Oversee selection, interview and hiring process for ER team members & drive team engagement and adherence to a global culture identity for Global Services HR and establish a set of values to promote achievement and continuous improvement.       
  • Create a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers and the broader community in Global Services HR in alignment with the Company's Leadership Imperatives.
  • Oversee and execute the long-term operational strategy, methodology, and management of Regional ER services. Translate global ER strategy into Regional plans to increase the effectiveness of services while improving the customer experience.
  • Direct the consistent delivery of ER services and processes effectively, efficiently and meeting customer experience standards within and across the regions.

Qualifications
  • A minimum of a Bachelor’s Degree is required.
  • A minimum of 10 years of progressive HR and/or ER experience is required, preferably within shared services environment.
  • A minimum of 5 years of people management experience is preferred.
  • Knowledge of Employee Relations practices is required.
  • Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems is required.
  • Experience managing, planning and implementing projects and strategic change initiatives is required.
  • Detail-oriented (especially regarding to effectively managing employee relations issues and investigations)
  • Experience with continuous improvement and quality, such as Six Sigma or Lean Methodology is preferred.
  • Ability to establish a culture focused on speed, accountability and continuous improvement while building employee-centric repeatable and sustainable processes is required.
  • Proven success in establishing, managing and empowering a virtual team is required.
  • Exceptional influence leadership skills, in an indirect, matrix-based, and virtual environment is required.
  • Strong interpersonal, consultative and facilitation skills.
  • Strong presentation skills; can speak across various forums and communicate to broad, diverse audience
  • Relationship management, coaching and collaboration skills, with leaders at all levels is required.
  • Experience developing strategies in alignment with functional HR strategy to execute and ensure the availability of resources and best quality service is required.
  • Experience in development and reporting of HR analytics to manage performance and drive data-based decisions for HR and the organization is required.
  • Experience understanding and accounting business, financial, and organizational factors in development HR solutions is required.
  • This position requires up to 25% domestic travel and is based in Tampa, FL.

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


Primary Location
United States-Florida-Tampa-8800 Grand Oak Circle
Organization
Johnson & Johnson Services Inc. (6090)
Job Function
Human Resources
Requisition ID
2206009006W

Salary : $0

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