Manager, Managed Markets Contract Ops

Johnson & Johnson Health Care Systems Inc. (JJHCS) is currently recruiting for a Manager, Managed Markets & Specialty Contract Operations, in the Enterprise Contract Management (ECM) organization, located at Raritan, NJ!

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

The Manager is responsible for ensuring the efficient and compliant management of Managed Markets Contracts. You will have oversight of a team of Analysts responsible for the contract administration and payment functions of commercial and Medicare Part D agreements. The Manager acts as a key business partner with Operating Company Business Leaders, Regional Process Owners, legal, sales management, compliance and other internal business partners in assessing and executing the operationalization of rebate strategies associated with complex customer contracts.

Key Responsibilities :

• Advise on strategic, operational issues, and requirements related to contract administration including any matters relating to rebate analysis and payments, as well as resolution of disputes on rebate claims.
• Provide leadership and management of the Managed Markets Contract Operations Team.
• Provide critical input to business units ensuring the effective translation of business strategies into compliant contract administration.
• Ensure the team’s successful implementation of Payer and Pharmacy Benefit Manager contracts.
• Ensure all rebate payments processed by the team are made accurately and timely according to the contractual terms and JJHCS standards.
• Coordinate and lead cross-company and inter-company process improvement initiatives, compliance management and reviews, process integration initiatives, relationships with internal partners and external customers.
• Use process metrics to drive business results and demonstrate working knowledge of all IT systems and tools used to load/maintain contracts and process claims/adjustments.
• Conduct system assessments and work with the Contract Solutions team to implement project plans for system enhancements/upgrades.
• Provides support during internal and external audits, dispute resolution, testing and monitoring, litigation, and other inquiries, and communicates with some of our largest US customers.
• Lead and implement Process Narratives, SOP’s, and Work Instructions for the processes performed within the Department.
• Perform managerial functions including staffing and resources assessments, workload prioritization, strategy discussions, performance management, project management, and business planning.
• Challenge and empower people to reach their highest potential, champion continuous professional development and career growth, and mentor all associates within a diverse team to ensure successful completion of their job responsibilities.
• Apply influencing skills to craft contract administration practices and provide insights and leadership on major Contracting negotiations / Business Projects.