Customer Service and Sales Associate

Description

Customer Service and Sales Associate – Rochester, MN 

Johnstone Supply – The Heartland Group is currently hiring a Customer Service and Sales Associate for our Rochester, MN store. This individual will handle multiple customers and customer requests in a friendly and professional manner while contributing to branch sales, growth, and profitability. 

At Johnstone Supply - The Heartland Group, we value dependable, humble, and passionately serving employees, while having fun! We are continually growing and believe in providing opportunities for results-oriented individuals willing to successfully do the work. 

We offer a competitive wage and benefits package including,

• Discounted Health, Dental and Voluntary Vision with employee contribution
• Paid Time Off
• Paid Holidays
• Voluntary Basic Life and AD&D coverage
• 401K plan with company match up to 4%

Johnstone Supply is a wholesale distributor serving professional HVACR contractors. Johnstone has the largest selection of equipment and genuine OEM parts in the industry. Johnstone Supply - The Heartland Group consists of 14 stores backed by the buying power of 450 stores and 6 regional distribution centers. Our relationships with hundreds of the industry's top manufacturers give our customers access to a million special order parts, allowing us to provide the highest quality service to our local HVACR contractors.

Requirements

Requirements

Education and Experience: 

Required: 

• High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.

Preferred:

• The above plus 2 years experience as a Sales and Service Associate in the HVAC/R or similar industry. 
• Job-Specific Knowledge, Skills & Abilities
• Ability to provide consistent, professional customer service.
• Ability to multi-task and maintain focus while prioritizing the needs of several customers at once.

Job-Specific Knowledge, Skills & Abilities

• Ability to provide consistent, professional customer service.
• Ability to multi-task and maintain focus while prioritizing the needs of several customers at once.
• Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
• Demonstrated understanding and application of effective sales strategies and techniques.
• Skill in building long term customer relationships.
• Ability to maintain a positive and friendly demeanor.
• General knowledge of HVACR products, concepts and the industry as a whole. 
• Skill in proactively communicating (both verbal and written) to establish mutual respect and understanding.
• Math skills, including ability to: add, subtract, multiply, divide; and calculate margins, discounts and percentages.
• Skill in using point-of-sale computer systems to locate information and process transactions.
• Skill in using web-based tools to research product and information.
• Ability to work productively in teams with a wide range of people.
• Ability to work independently with minimal direction.
• Ability to follow written instructions and documented procedures. 

Expected Work Behaviors:

• Keeps the company’s best interest in mind when considering or addressing issues.
• Dedication to attending work and work-related functions prepared and on time.
• Maintains a professional personal appearance.

Physical: While performing the duties of this job, the employee is required to stand and walk on a hard surface for the majority of the workday. The employee is regularly required to reach with hands and arms, climb and balance; stoop, kneel, crouch, or crawl. The employee is frequently required to lift and carry and/or move up to 50 pounds, and occasionally required to lift up to 70 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. The ability to speak and hear sufficiently to provide customer service is required. 

Store Environment: Medium to large store with shelves and bins, most work is performed with telephone, material handling equipment, computer, fax, printer and in some cases an RF scanner.