What are the responsibilities and job description for the Service BDC Representative position at Jones Ford CDJR Wickenburg?
Automotive Service Cashier / Service BDC Rep “Business Development Center”
We’re seeking a friendly automotive cashier with a winning attitude to join our car dealership team! Our ideal candidate has solid mathematical and computer skills and can multitask effectively in a busy service center. A Service BDC Representative must provide excellent customer service, successfully schedule service appointments and handle service customers concerns. We need an eager candidate who is poised to provide excellent customer service and communication skills to interface with our customers, accounting team, and service technicians. We support our team members with competitive wages and ample opportunities to grow. Start the application process today to begin a rewarding career in the automotive industry!
Location
Wickenburg, AZ
Full-Time: Mon-Fri 8am-5pm
Opportunities are available for additional hours on Saturday as needed.
Starting Compensation: $18/HR
Automotive Service BDC Cashier responsibilities:
Assume responsibility for cash register and cash control to ensure that all amounts are correct
Print receipts for customers, reconcile billing problems, issue refunds, and answer questions
related to the cost of services
Provide exemplary customer service while efficiently and professionally fielding phone calls to
deliver a positive buyer experience
Proactively resolve and reconcile unpaid, declined, or outstanding service payments and
document transactions in the dealership computer system
Assist with general front desk clerical duties such as managing office supply inventory, keeping
the cashier window area clean, and patching callers through to the appropriate contacts
Greet customers with a smile, maintain a professional appearance, escalate customer
complaints to the service advisor if needed
Schedule service appointments and reschedule no show customers
Work closely with the Service Department to keep customers updated on the progress of their
vehicles
Assist Service Advisors with claim payment follow-up and collection as needed
Assist Service and Parts Management as needed
Job Skills
Good written, and verbal communication skills
High organized, with an ability to learn quickly
Results-driven and motivated to provide excellent customer service
Excellent customer service
Cash Handling and reconciliation experience preferred
Automotive industry experience preferred
Valid Driver’s License
Job Type: Full-time
Pay: $18.00 - $18.01 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- No experience needed
Schedule:
- 8 hour shift
Ability to Relocate:
- Wickenburg, AZ 85390: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $18