Account Manager

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Hank is looking for Account Managers with past success of expanding a product in client accounts. This position is customer service focused with revenue generating responsibilities. You are the first line of communication to key client stakeholders and the liaison between support, product and the client. You will work with the direct sales team to transition closed business and create relationships within the client to grow the Hank product to other parts of the client portfolio.

This position requires a deep passion for customer satisfaction, knowing every satisfied customer leads to more opportunities for growth in the portfolio. You are a relationship based sales person who builds a trusting working relationship while gaining key understandings of the ongoing challenges our clients face. This position requires the ability to understand the Hank product at a near expert level, and curiosity to learn how each client operates.

Key Responsibilities

• Manage multiple client portfolio’s post Hank implementation
• Work with Hank Support and Virtual Building Engineering team to create a customer support plan
• Develop a strong understanding of your clients and their needs to successfully grow Hank in their portfolio
• Work with product team to relay product requests from clients to create a better user experience
• Learn and demonstrate the Hank platform to provide demonstrations
• Identify new opportunities within client portfolio
• Close new opportunities with current clients

Technical Requirements

• Bachelor’s degree or equivalent work experience
• Minimum of 5 years’ experience of quota carrying account management experience with sales to contacts at the director-level or above
• Experience in Software, Proptech, Commercial Real Estate, or Building Solutions
• Significant experience with presentations to executive level decision makers
• Show consistent success with a maintaining and building client relationships within an enterprise account base
• Experience creating and developing long-term client relationships
• Experience managing large account portfolios
• Maintain knowledge of the current industry / competitive landscape.

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at AccomodationRequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.